BURLINGTON, Mass., April 15 /PRNewswire-FirstCall/ -- More than 160
owners of Budget Blinds, the fast-growing blinds franchise, have
selected ClickSoftware's (Nasdaq: CKSW) ServiceTycoon at the recent
Budget Blinds National Convention, to help deliver higher customer
service at much lower costs.
In all, more than 900 Budget Blinds franchises are using
ServiceTycoon to gain critical advantage in the highly competitive
small business world: an all-in-one, user-friendly web portal for
everything from scheduling sales and service calls, billing and
customer relationship management.
ServiceTycoon gives small and medium-sized businesses full
visibility and control over the service process – from the minute a
sales lead becomes a customer to a final payment processing. Up and
running in just minutes, the on-demand solution lets companies
manage business quickly and efficiently – from the office and the
field, via mobile devices – without the cost and time needed to
design and build custom applications.
Budget Blinds, the #1 ranked window coverings franchise by
Entrepreneur for 10 years, has carved out a successful niche
by delivering custom, quality window treatments at affordable
prices. Its parent company, California-based Home Franchise Concepts
(HFC), consistently evaluates and presents solutions that can help
franchise owners better manage their businesses, and recently
showcased ServiceTycoon at an owners' meeting.
"Our franchisees often head up sales, technology, finance, and
marketing – all at the same time," said Dave Lewis, co-founder and chief information
technology officer for Budget Blinds and HFC. "When we showed them
how ServiceTycoon relieves some of that pressure so they can focus
on customer service, the response was overwhelmingly positive."
With ServiceTycoon, Budget Blinds owners can:
- Painlessly schedule sales consultations and
installations: With installers' availability and whereabouts at
their fingertips, franchisees can make sure they become more
efficient, delivering on-time service to customers and increasing
their profitability
- Cultivate customer loyalty: CRM and marketing tools
built into ServiceTycoon give franchisees and small business owners
an easy way to capture leads, distribute newsletters and manage a
detail-rich base of contacts.
- Track sales and billing: ServiceTycoon takes the pain
out of managing finances. Oriented for small service organizations,
but built with big-business analytics, ServiceTycoon helps Budget
Blinds franchise owners capture charges and track invoices and
payments electronically.
- Map sales and marketing trends: The Franchisor
application contains a dashboard with Google Maps, pinpointing
leads and sales within specific geographic regions, bringing the
bigger picture to franchise operations managers and corporate
teams.
- Leverage the best-practices of F500 companies.
ServiceTycoon is backed by technology, continual product
development and strategies of ClickSoftware, the company behind
some of the world's most successful service teams, amid constantly
evolving service demands.
"Local entrepreneurs like Budget Blinds franchise owners set the
standard for service excellence in their communities," said Dr.
Moshe BenBassat, CEO of
ClickSoftware. "We are extremely pleased to help them achieve their
customer service goals while simultaneously improving their
revenues and profitability."
ClickSoftware, the leading provider of workforce management and
service optimization solutions, designed ServiceTycoon specifically
to meet the needs of small and medium-sized businesses. Its
software as a service (SaaS) solution allows users to choose only
the features they most require, ensuring effective return on the
investment. With a CustomerZone portal that offers live online
training sessions, video clips, easy-to-read help documents, live
chat and more, business owners can get up and running quickly, with
minimal need for training.
A free trial and demonstration is available at
www.servicetycoon.com. Pricing is based on per user, per month and
applications selected. An average service provider with five
employees would spend less than $150
a month for the standard edition.
About ClickSoftware
ClickSoftware is the leading provider of workforce management
and service optimization solutions that create business value for
service operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting, capacity planning and shift scheduling
to real-time decision making, incorporating scheduling, mobility
and location-based services, ClickSoftware helps service
organizations get the most out of their resources. With over 150
customers across a variety of industries and geographies, and
strong partnerships with leading platform and system integration
partners – ClickSoftware is uniquely positioned to deliver superb
business performance to any organization. The company is
headquartered in Burlington, Mass.
and Israel, with offices in
Europe, and Asia Pacific. For more information about
ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or
visit www.clicksoftware.com .
Safe Harbor
This press release contains express or implied
forward-looking statements within the Private Securities Litigation
Reform Act of 1995 and other U.S Federal securities laws. These
forward-looking statements include, but are not limited to, those
statements regarding expected benefits to Budget Blinds franchises
and their customers from using ClickSoftware's solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2008 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
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ClickSoftware
Contact
Jennifer
Shea
ClickSoftware
Jennifer.shea@clicksoftware.com
(781)
272-5903 Ext: 2273
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Media
Contact
Michael
McDonough
Corporate
Ink
mmcdonough@corporateink.com
(617)
969-9192
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SOURCE ClickSoftware Technologies Ltd