SAN DIEGO, April 20 /PRNewswire-FirstCall/ -- GARTNER
MOBILE SUMMIT -- ClickSoftware Technologies Ltd. (Nasdaq:
CKSW), the leading provider of workforce management and
optimization solutions, debuts a major upgrade to its Mobility
Suite at this week's Gartner Wireless, Networking and
Communications Summit in San Diego
(booth P). The solution is the first specifically designed for
service businesses to fully leverage the growing innovations of
today's mobile ecosystem.
(Photo: http://www.newscom.com/cgi-bin/prnh/20100420/386979
)
This new version combines the power of sophisticated mobile
applications, with the flexibility of an enterprise mobile system,
built on top of an expandable mobile platform. Aligning customized
business needs with hardware usability requirements, its
configuration tools and integration models allow the technology to
mature with changing business rules. Organizations can use their
mobile hardware of choice – from cellphones, PDA's and smart phones
to BlackBerry's, tablets and laptops – and operating systems, such
as Microsoft's Windows Mobile – without costly, frequent
replacements and infrastructure re-engineering.
New features include:
- A new user interface, optimized for today's growing line of
tablets and large-screen handsets
- Improved emergency handling, including an efficient push
mechanism and messages prioritization
- Improvements of its Mobile Widgets infrastructure, to support
collapsible and web-based widgets (supporting JavaScript, HTML,
etc.)
- New additions to the "single click" functionality, now
encompassing camera, bar codes and more
- Expanded Dynamic form capabilities, including regular
expressions, complex validations and context sensitive scripts
- Enhanced integration capabilities with SAP HCM, Material
Management, SAP CATS and PM by utilizing SAP NetWeaver PI
"We have listened carefully to our customers and industry
analysts and our latest release enhances key areas such as location
awareness services, support for touchscreen devices, widgets and,
of course, tight integration with backend systems," said
Hannan Carmeli, President and COO of
ClickSoftware. "Businesses can fulfill their mobility needs both
today – and long down the road – with a solution well ahead of the
steep innovation curve of ever-changing mobile technology and
platforms."
Connecting Businesses, Field Service Teams – and
Customers
ClickSoftware's Mobility Suite is now used by tens of thousands
of mobile workers across many industries, including utilities,
telecomm, capital equipment and home services, to increase
productivity, streamline delivery and reduce overall costs. Recent
customer wins include Southern California Gas Company (SoCalGas)
and San Diego Gas & Electric (SDG&E), OnStream, Rok, ETSA
Utilities, Cable & Wireless and Portugal Telecom.
It erases major communication and information gaps limiting how
field-based employees and business serve customers, promoting
collaboration at all critical touch points of the service
lifecycle:
- Field technicians can complete more service requests,
with all the information they need at their fingertips. Jobs are
automatically pushed within seconds to their mobile device, and
technicians can electronically capture customer data, perform
intelligent data validation through the use of dynamic forms,
barcodes, RFID and cameras – avoiding hours of traditional
paper-based administrative reporting and common human errors.
- Businesses can make faster and more accurate decisions
as a result of the increased control and visibility over field
activities. Information about consecutive jobs can be automatically
pushed to technicians' mobile devices, including any notes from
previous visits, site maps and product information. Job, timesheet,
customer information and asset inspection can then be fed back into
an organization's ERP, CRM, asset management and other back-end
systems.
The ClickSoftware Mobility Suite is available in three versions:
Advanced Edition, BlackBerry Edition and the Foundation Edition.
Extensive support for the iPhone OS, Android based devices, Palm
Pre and BlackBerry smartphones, is slated for release later this
year.
For more information, please visit www.clicksoftware.com
About ClickSoftware
ClickSoftware is the leading provider of workforce management
and optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting, capacity planning and shift scheduling
to real-time decision making, incorporating scheduling, mobility
and location-based services, ClickSoftware helps service
organizations get the most out of their resources. With over 150
customers across a variety of industries and geographies, and
strong partnerships with leading platform and system integration
partners – ClickSoftware is uniquely positioned to deliver superb
business performance to any organization. The company is
headquartered in Burlington, Mass.
and Israel, with offices in
Europe, and Asia Pacific. For more information about
ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or
visit www.clicksoftware.com.
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S. Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to ClickSoftware's customers from using
the ClickSoftware Mobility Suite. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2008 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise.
ClickSoftware
Contact
Jennifer
Shea
ClickSoftware
Jennifer.shea@clicksoftware.com
(781)
272-5903 Ext: 2273
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Media
Contact
Michael
McDonough
Corporate
Ink
mmcdonough@corporateink.com
(617)
969-9192
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SOURCE ClickSoftware Technologies Ltd