Pitney Bowes Business Insight (PBBI), the leading global provider of location and communication intelligence solutions, and ClickSoftware (NasdaqGS: CKSW), the leading global provider of workforce management and optimization solutions, today announced that they have entered into a global reseller agreement.

Pitney Bowes Business Insight will resell ClickSoftware’s Installation, Maintenance and Repair Services (ClickIMRS), a pre-configured order management, scheduling and reporting package, to help mid-sized service organizations more effectively manage their service workforce while enhancing communications with their customers.

Under the reseller agreement, ClickIMRS users will gain access to Pitney Bowes Business Insight’s Customer Data Quality (CDQ) and Customer Communication Management (CCM) solutions, providing the most cost effective way to enhance the quality and accuracy of the data being integrated into ClickIMRS. CDQ solutions enable organizations to ensure the accuracy of customer addresses, automatically identify errors and make quick corrections. Additionally, quality CCM solutions improve customer service by providing the information customers need to make the best delivery choices, fast cost-effective delivery methods and improved shipment tracking.

"We are delighted to work with Pitney Bowes Business Insight to bring the benefits of workforce optimization to mid-sized companies across a wide variety of industries,” said Hannan Carmeli, President and COO of ClickSoftware. “One of the biggest challenges that service organizations face is bringing together large amounts of data, disparately residing across departments, multiple databases and a variety of formats. Through this agreement, Pitney Bowes Business Insight will integrate its CDQ and CCM solutions into our industry-leading workforce optimization offerings to help organizations ensure that their data is accurate and up-to-date—in one location.”

ClickIMRS features pre-configured scheduling, reporting and mobile functionalities that virtually eliminate the expense, time and effort typically required to custom-design and program schedules, reports and mobile requirements. With this solution, companies can generate ready-to-use reports that provide valuable insight about service operations, streamlining decision-making for both service managers and dispatchers.

“Faced with rising costs, less predictable volumes and corporate-wide budget pressures, organizations across all industries need to manage field workforces more effectively and efficiently,” said Troy Temple, Vice President of Sales, Pitney Bowes Business Insight. “Through this agreement, Pitney Bowes Business Insight and ClickSoftware will be able to provide organizations with a comprehensive combination of solutions to improve operational efficiencies and coordinate customer-centric communications, helping them get the most value out of their field service management efforts.”

About ClickSoftware

ClickSoftware is the leading provider of workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting, capacity planning and shift scheduling to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.

About Pitney Bowes Business Insight

Pitney Bowes Business Insight (PBBI), a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., provides a unique combination of location and communication intelligence software, data and services that enable organizations to make more informed decisions about customers, competition and market expansion. With the industry’s most comprehensive set of solutions for maximizing the value of customer data, PBBI provides the tools required to more effectively locate, connect and communicate with customers in today’s global markets. Leading organizations rely on PBBI solutions to increase the accuracy and effectiveness of customer information delivery and drive profitable growth. Visit www.pbbusinessinsight.com and www.pb.com for more information.

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