BURLINGTON, Mass., July 29 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd. (Nasdaq: CKSW), the leading provider of automated
workforce management and optimization solutions for the service
industry, announced today that it will provide its award-winning
solutions for resource scheduling and mobility to a leading
manufacturer of industrial equipment. The news reflects
ClickSoftware's growing traction in the market for solutions that
can help energy companies and their suppliers reduce costs without
sacrificing service.
ClickSoftware solutions will optimize the scheduling and
dispatching for hundreds of field service representatives allowing
the organization to provide service that exceeds customer
expectations without incurring additional cost. ClickSchedule will
quickly and efficiently create optimal service schedules that meet
both goals of delivering superior service and maximizing revenue.
ClickMobile will enable effective communication, management and
monitoring of service teams once they are in the field, improving
effectiveness and reducing administrative costs significantly.
The need for best-in-class service and maintenance is especially
critical in the fields of energy, including utilities and oil and
gas development and delivery. Whether rocked by summer
thunderstorms, winter ice storms or other disasters, energy
companies -- and the suppliers who serve them -- need resources to
maintain, repair and service equipment and customers whenever and
wherever that may be. At the same time, the costs of deploying and
managing a service force at that level in-case can be too high.
Those considerations of resources and costs need to be well
balanced hence the need for ClickSoftware solutions and
expertise.
"For organizations where every minute of downtime is measured in
millions of lost dollars, the need to have the right resources in
the right place at the right time is critical," said Hannan Carmeli, President and Chief Operating
Officer of ClickSoftware. "Our experience in successfully
implementing optimized scheduling and mobility solutions is
second-to-none, a fact that was recognized by this organization. We
welcome them to our growing community of energy and energy-related
customers and to support their outstanding commitment to better,
smarter service."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage over
200,000 resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The Company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit www.clicksoftware.com. Follow us on
Twitter.
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to its customers from using
ClickSoftware's solutions. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2009 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise.
ClickSoftware
Contact
Melissa Banaszak
ClickSoftware
Melissa.banaszak@clicksoftware.com
(781) 272 5903 Ext:
2272
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Media Contact
George Robertson
Corporate Ink
grobertson@corporateink.com
(617) 969-9192
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SOURCE ClickSoftware Technologies Ltd.