New workforce management and mobility solution increases
construction workforce efficiency and enables real-time scheduling
and mobility
BURLINGTON, Mass., Sept. 20 /PRNewswire/ -- ClickSoftware
Technologies Ltd (Nasdaq: CKSW), the leading provider of automated
workforce management and optimization solutions, today announced
that HSE Technik GmbH & Co. KG (www.hse-technik.de), a German
utility and facilities management provider based in Darmstadt, has
selected and implemented their workforce optimization software. The
wholly owned subsidiary of HEAG Sudhessische Energie AG (HSE) wants
to sustainably improve both the efficient use of its workforce and
the services that it provides to its customers.
As the effectiveness of HSE Technik's 400 field technicians is
crucial to the economic success of the company, the assembly
service department requires a mature workforce management system.
This is supported by solutions from ClickSoftware. Dr Volker
Pitz, project manager at HSE Technik, outlined why: "After a
meticulous search, we shortlisted three suppliers down from 20. We
chose ClickSoftware because they demonstrated a completeness of
solution that went beyond the competition's offering. This solution
fully covers our current requirements and at the same time opens up
the prospects of growing as required. Having laid the foundations
for organizational and qualitative improvements, we will be able to
make full use of new advantages on many additional levels that were
not in the original project scope."
HSE Technik selected six modules from ClickSoftware's
ServiceOptimization Suite. ClickSchedule will automatically assign
the best possible technicians to customer appointments by
optimizing variables such as skills, current workload, proximity,
parts availability and Service Level Agreements. The technicians'
mobile devices will run ClickSoftware's GIS solution that can be
used to rapidly find and route available engineers to customer
locations. The mobile devices will also provide access to
ClickMobile which technicians will use to receive work orders from
ClickSchedule and update progress while on site. Dispatch staff
will also have real-time visibility of operations using
ClickSoftware location-based services solution, ClickLocate, which
will display the exact location of each technician.
ClickAnalyze will provide intuitive reports that benchmark the
data collected against the company's Key Performance Indicators
(KPIs). This information will then be used by management in
ClickPlan for medium to long term capacity planning.
"ClickSchedule will enable us to considerably improve the
efficient use of our workforce. The savings will benefit us as well
as our customers. In view of a background of increasing cost
pressure on some of our customers from the Federal network agency,
the introduction of ClickSoftware solutions is of great importance
to us. The mobile applications will allow us to distribute
and collect important field information. ClickAnalyze and ClickPlan
make sense of and adjust our field operations to match business
strategy," said Friedhelm Vianden,
Managing Director at HSE Technik.
"We are delighted to be working with HSE Technik and very
pleased to hear their feedback on the completeness of the
ClickSoftware solution," said Hannan
Carmeli, President and Chief Operating Officer of
ClickSoftware. "We are especially pleased to support the
proliferation of ecological and environmentally friendly energy
solutions and work with HSE to firm up their leadership in that
area."
About HSE Technik
As a sustainable energy and infrastructure service provider, HSE
Technik GmbH & Co. KG provides secure and convenient solutions
in the areas of planning, construction, operation and maintenance
of networks, technical installations and buildings.
Certified as an OKOPROFIT (Okologisches Projekt
fur integrierte Umwelttechnik – Ecological
Integrated Environmental Technology Project) company, HSE Technik
focuses particularly on ecological and efficiency driven customer
requirements and offers complete solutions from a one stop
shop.
Whether they are for energy supply companies, local authorities,
industry, commerce, home building companies, investors or private
individuals, all products and measures are always targeted at
maximum emission reduction, decentralised energy production and
(energy) efficiency.
This consistent focus on integrated management systems and
membership of professional associations guarantee the high quality,
economy and safety of the company's products and services.
HSE Technik GmbH & Co. KG employs around 1,000 people; of
these, some 140 are apprentices and BA students on a total of nine
different professional or study paths. It is a wholly owned
subsidiary of HEAG Sudhessische Energie AG (HSE).
HSE AG, based in Darmstadt, is
one of the leading regional energy and infrastructure service
providers in Germany. With
its subsidiary, HSE is active throughout the whole value creation
chain in the energy industry. The HSE sales organisation,
ENTEGA, is one of Germany's
leading green electricity suppliers. HSE is committed to
sustainable energy production and will invest over euro 1 billion in the exploitation of renewable
energies by 2015. The HSE Group has around 2,400 employees
and earned turnover of over euro 1.4
billion in the last year.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimisation solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
"Who does What, for Whom, with What, Where and When". The
combination of proven technology with educational services helps
businesses find the right balance between reducing costs,
increasing customer satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage over
200,000 resources in service businesses across a variety of
industries and countries.
Our flexible resource approach, breadth and depth of solutions
and strong partnerships with leading CRM/ERP vendors and system
integrators makes us the number one choice to deliver superb
business performance to any organisation.
The headquarters of ClickSoftware are in the United States and Israel, with offices across Europe and Asia
Pacific. For more information, please visit
www.clicksoftware.com or follow us on Twitter.
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S. Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to HSE and its customers from using
ClickSoftware's solutions. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2009 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise.
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ClickSoftware
Contact
Melissa Banaszak
ClickSoftware
melissa.banaszak@clicksoftware.com
(781) 272 5903 Ext:
2272
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Media Contact
John Connolly
Corporate Ink
jconnolly@corporateink.com
(617) 969-9192
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SOURCE ClickSoftware Technologies Ltd
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