PHOENIX, Nov. 1, 2010 /PRNewswire/ -- CLICKCONNECT 2010 --
ClickSoftware Technologies Ltd. (Nasdaq: CKSW) welcomes the
most innovative service leaders who gather this week, in record
numbers, to share and learn cutting-edge practices in field service
mobility and workforce optimization at ClickConnect North America,
its sixth annual customer forum.
Customers and partners from across North America will hear strategies and
roadmaps for creating high performance service organizations, as
field service plays an increasingly influential role in winning (or
losing) customer loyalty and brand equity. They will learn from
peers' real-world experiences including how:
- APX Alarm is proving that operational efficiency and
outstanding service delivery can be simultaneously achieved through
integrated scheduling, mobility and customer communications.
- Knology has created a culture of continual process
improvement over its 10-year success using ClickSoftware solutions
to improve the quality of service to their residential and business
customers in the Southeast.
- Southern California Edison successfully implemented
enterprise visibility and control into the ERP process enabling the
resource planning strategy and optimized scheduling.
- UK-based Rok PLC took an innovative approach to engaging
their field technicians in the roll-out of a nationwide workforce
management project.
- Unisys Corporation successfully deployed ClickSoftware's
ClickSchedule across its global service organization.
"This has been a record year of innovation and success across
our extended field service community. Our new and longstanding
customers continually raise the bar for organizational agility and
operational excellence," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "We applaud
all that they have achieved, and their willingness to share their
experiences with peers, as our customer base proves the highly
strategic role that service teams play in their organization."
The world's leading communications, energy and utilities,
capital equipment, computer support and home services companies
rely on ClickSoftware's solutions to ensure a consistent and
predictable level of service in the face of increasing customer
service demands and pressures to reduce costs.
Customers will also learn more about ClickSoftware's leadership
and product innovation in field service mobility and using mobile
devices as a gateway to back-end applications. Gartner analyst
Michael King will share his view of
mobile applications and technology in the face of accelerating
technological and business change. Sybase iAnywhere President
Terry Stepien will join Dr.
BenBassat to discuss the new ClickSoftware-Sybase partnership, and
the benefit of tight integration between these two best-in-class
field service mobility suites.
ClickSoftware premier partners sponsoring include Accenture,
Brother, DiabSolut, HCL AXON, IBM, Motion Computing, Navteq,
NetMotion Wireless, Pitney Bowes, SageQuest, SAP and Sybase.
For more information visit
http://www.clicksoftware.com/clickconnectNA2010. Follow real-time
updates on Twitter from #ClickConnect2010.
About ClickSoftware
ClickSoftware® is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6®' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage over
200,000 resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit www.clicksoftware.com. Follow us on
Twitter.
ClickSoftware Company
Contact
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ClickSoftware Media
Contact
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Melissa Banaszak
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Dan Carlson
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ClickSoftware
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Corporate Ink
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melissa.banaszak@clicksoftware.com
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dcarlson@corporateink.com
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(781) 272 5903 Ext:
2272
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(617) 969-9192
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SOURCE ClickSoftware Technologies Ltd