BURLINGTON, Massachusetts,
November 9, 2011 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated workforce management and optimization
solutions for the service industry, today announced that Endeavour
Energy, the second largest state-owned energy corporation in
New South Wales, Australia, has
selected its enterprise mobility and optimized Workforce Management
Platform to play a strategic role in helping Endeavour Energy
improve productivity, customer service, visibility of field
operations and compliance to Service Level Agreements (SLAs).
Endeavour Energy is responsible for the safe and reliable supply
of electricity to 2.1 million people in households and businesses
across Sydney's Greater West, Blue
Mountains, Southern Highlands, and the Illawarra. The company's
mission is to provide safe, reliable, and sustainable customer
service and key to this is the performance of their assets and the
skilled mobile workforce that maintain them. Following a search for
a proven technology provider that had the solutions and experience
to enable and optimize this process, Endeavour Energy selected
ClickSoftware's ClickMobile and ClickSchedule solutions.
"Improving the productivity of our field workforce and the
quality and efficiency of service we offer to customers is a high
priority for Endeavour Energy," said Peter
Langdon, General Manager Network Operations. "Central
to this objective is implementing field force automation to improve
the scheduling of work in the field. Endeavour Energy wanted
low cost, proven technology that could be scaled up over time to be
implemented for the broad diversity of tasks we perform across our
network."
"ClickSoftware has been chosen as our preferred supplier for
facilitating improvements to our connection-reconnection process.
In addition to meeting our key requirements, our decision to
use ClickSoftware was based on their proven track record with
delivering these services both in Australia and internationally in other utility
sectors," he added.
Mr. Langdon said ClickSchedule will be used for the challenging
task of scheduling field officers across the many varied tasks they
can be dispatched to undertake. "Optimizing the efficient use
of field officers is essential in our delivery of an efficient
service to our customers. ClickSchedule and ClickMobile will
eliminate all paper administration for managing the daily work
schedule for our field officers and will enable more timely
communication between our dispatch centre and field staff."
"This new system will allow field officers to be supplied with
schedules direct to their mobile devices as well as information on
the assets that they will be attending to. The field
officers can in turn submit not only pertinent details on the job
at hand, but also information on their progress, delivering an
important customer service improvement for Endeavour Energy," said
Mr. Langdon.
Mr. Langdon said that given the dynamic nature of the field
service environment, scheduling will be automatically updated and
optimized if a field officer finishes a job either early or late.
"ClickSoftware will help to increase productivity by providing
real time visibility of field crews' activities and providing
better information by which to make resourcing decisions,"
concluded Mr. Langdon.
About Endeavour Energy
Endeavour Energy's network serves over 2.1 million people
spanning 24,500 square kilometres across Sydney's Greater West, the Illawarra, Blue
Mountains and Southern Highlands
With an estimated value of $3.3
billion, this network is made up of over 170 major
substations, 315,000 power poles and 28,000 smaller substations
bound together by 33,000 kilometres of underground cables and
overhead powerlines. Endeavour Energy employs 2,888 people who are
located at a corporate head office in Huntingwood in Sydney's West and throughout 17 Field Support
Centers.
The ongoing responsibilities of Endeavour Energy are to:
- safely deliver a $4.2 billion
upgrade of the electricity network by mid 2014
- maintain the poles and wires bringing electricity to homes and
businesses
- restore power supply after storms
- read electricity meters, repair street lights and keep trees a
safe distance from power lines
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, creates business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The Company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com or follow us
on Twitter, the content of which is not part of this press
release.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Endeavour Energy and its customers
from using ClickSchedule and ClickMobile. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
Media Contact
Chris Quinn
Marketing in a Box
Chris.quinn@marketing-inabox.com
+44(0)796-101-7007
http://www.marketing-inabox.com
SOURCE ClickSoftware Technologies Ltd