LONDON, February 7, 2012 /PRNewswire/ --
Bristol City Council today announced plans to implement an
automated workforce management system for its housing department
with the aim of improving its 28,000 homes and increasing tenant
satisfaction while saving some £2.7 million per annum in
operational costs by 2014.
The new system will be implemented by Capgemini UK, the
council's prime systems integration partner, working with
ClickSoftware Technologies Ltd whose Workforce Management Platform
provides the basis of the solution. Capgemini is one of the world's
foremost providers of consulting, technology and outsourcing
services, and ClickSoftware is the leading provider of automated
workforce management and optimisation solutions for the service
industry.
Councillor Anthony Negus, Cabinet
Member for Housing, Property Services and Regeneration, said:
'The transformation has been designed around tenants' feedback.
Their greatest concern is about repairs and maintenance and the
reliability of the work.
'A good deal of work has gone into
creating a new workforce maintenance system that will not only help
improve customer service, but also promote greater collaboration
and efficiency across the housing department.
'We will be able to better respond to
tenant needs, for example by offering greater choice and certainty
about appointment times, and by making sure that the majority of
jobs are successfully completed on a first home visit.'
The new workforce management solution will enable the council to
provide a more responsive service to tenants in areas such as
repairs and maintenance, while improving staff productivity by
aiming to ensure that its 300 field workers have the right skills
and tools to complete each job first time, and with optimum routing
from job to job. ClickSoftware's enterprise mobility solution is a
crucial component of the project. Deployed on mobile devices it
will allow the seamless channeling of relevant information, at the
right time, between enterprise systems, field and dispatch staff.
The project is a key part of the council's Landlord Transformation
Programme which aims to increase tenant satisfaction levels from 74
to 90 per cent by 2014.
Crucial information relating to appointment times, customer
details and property assets can be delivered direct to each
worker's mobile device, whenever it is needed. The field operatives
will also be able to capture relevant information and update work
progress, passing the data seamlessly to the council's enterprise
systems for future reference.
'We are delighted to be working with BristolCity Council,'
said Hannan Carmeli, President and
COO of ClickSoftware. 'Public sector organisations across the
world are under pressure to reduce costs without sacrificing
service levels. Business mobility and workforce management
technology strike at the heart of this challenge and we are
therefore confident that such projects will be of interest to
municipalities around the world.'
The new solution will also improve the response to emergency
situations and provide management with visibility of performance
against objectives.
'Implementing this exciting new solution for the housing
department is one of our first major projects in our long-term
contract with Bristol City Council, and we will be harnessing our
extensive experience of UK local government to ensure that it is
completed successfully, on time and within budget', said
Chris Riches, Account Director for
Local Government at Capgemini UK.
Councilors will be monitoring the success of the project with a
view to rolling out ClickSoftware across all relevant council
departments as a single Workforce Management Platform.
About Capgemini
With over 115,000 people in 40 countries, Capgemini is one of
the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2010 global revenues of
EUR 8.7 billion. Together with its
clients, Capgemini creates and delivers business and technology
solutions that fit their needs and drive the results they want. A
deeply multicultural organization, Capgemini has developed its own
way of working, the Collaborative Business
Experience[TM], and draws on Rightshore
®, its worldwide delivery model.
Learn more about us at http://www.capgemini.com.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available as cloud or on
premises, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 30 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation.
ClickSoftware's solutions manage hundreds of thousands of
resources in service businesses across a variety of industries and
geographies. Our flexible deployment approach, breadth and depth of
solutions and strong partnerships with leading CRM/ERP vendors and
system integrators makes us the number one choice to deliver superb
business performance to any organization. The company is
headquartered in the United States
and Israel, with offices across
Europe, and Asia Pacific. For more information, please
visit http://www.clicksoftware.com Follow us on Twitter.
Safe Harbour Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Bristol City Council from using
ClickSoftware's solutions. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2010 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise.
Press contacts:
For Capgemini:
Tom Barton
Capgemini UK plc
Tel.:+44(0)870-238-2491
Email:tom.barton@capgemini.co.uk
For ClickSoftware:
Kristin Amico
Tel: +1-781-272-5903 ext. 2364
ClickSoftware Technologies Ltd.
Email:kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd