BURLINGTON, Massachusetts,
March 7, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that Integra
Telecom Inc., a provider of fiber-based, business-grade networking,
communications and cloud solutions, has selected ClickSoftware's
Service Optimization solution to simplify and improve the
deployment of nearly 200 field technicians. Integra Telecom, which
has doubled in size twice in the past decade through acquisition,
will use ClickSoftware's enterprise solution as a platform to scale
operations and gain competitive advantage through the provision of
improved customer services, better schedule quality, increased
workforce productivity and higher field resource utilization.
Integra operates in a highly competitive sector and
differentiates its services with an industry leading Service Level
Agreement (SLA) that guarantees 99.99% network availability. By
optimally coordinating the field technicians responsible for the
installation, repair and maintenance work vital to network
reliability, ClickSoftware will enable Integra to underpin this
promise. Other benefits that will enable Integra to seamlessly
manage its entire service chain include: enterprise mobility
(deployed on the company's existing mobile devices), optimized
resource scheduling, proactive and automated customer
notifications, business intelligence, and street level routing and
location technology.
"We face multiple challenges when trying to coordinate resources
in the field," said Dan Wigger, Vice
President, Operations at Integra Telecom. "Delivering our services
is a highly complex operation which requires coordinating many
resources. ClickSoftware will enable Integra to manage challenges
encountered from our rapid growth and recent acquisitions by
allowing us to view and align field services to reduce operational
costs and ultimately improve our competitive advantage."
ClickSoftware is providing a fully integrated suite of solutions
that simplifies and automates complex business processes in the
field. These solutions allow greater ease of managing customer
service requests that require the coordination of multiple entities
that include field technicians and provisioning resources, customer
employees, and third party vendors which are often all located at
separate locations. ClickSoftware's centralized solution will
automate Integra's scheduling and business processes while
synchronizing the right people, at the right time, with the right
skills to get the job done upon the first request. This will ensure
that service levels are met and problems are quickly, reliably, and
more cost effectively solved.
"With ClickSoftware Solutions, Integra will optimize a common
workflow to ensure that technicians use exactly the same
best-practice procedures - no matter where they are located within
our 11 state footprint," added Wigger. "Further, ClickSoftware's
mobile application runs on any device, allowing Integra to leverage
its existing smart devices."
Business intelligence will enable executives to easily report on
the key performance metrics to measure the success of the business
and plan for areas for improvement.
"The business-to-business telecoms sector is exceptionally
competitive," said Dr. Moshe
BenBassat, Chairman and CEO of
ClickSoftware. "Enterprise mobility and optimized workforce
management will provide Integra Telecom with a competitive edge by
ensuring that its field workforce is mobilized and aligned towards
customer service level agreements and its own growth strategy."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premises, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 30 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number
one choice to deliver superb business performance to any
organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia
Pacific. For more information, please visit
http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor
Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Integra Telecom and its customers
from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
About Integra Telecom
Integra Telecom Inc. connects businesses by providing
enterprise-grade networking, communications and cloud solutions to
business and carrier customers in 11 Western states, including:
Arizona, California, Colorado, Idaho, Minnesota, Montana, Nevada, North
Dakota, Oregon,
Utah and Washington. The company owns and operates a
nationally acclaimed, best-in-class fiber-optic network consisting
of a 5,000- mile high-speed long-haul fiber network and a
3,000-mile metropolitan access network including more than 1,900
fiber-fed buildings. The company has earned some of the highest
customer loyalty and customer satisfaction ratings in the
telecommunications industry. Integra Telecom is a registered
trademark of Integra Telecom Inc. For more information, visit
http://www.integratelecom.com.
ClickSoftware Company Contact
Kristin Amico
ClickSoftware
kristin.amico@clicksoftware.com
+1(781)-272-5903 Ext: 2364
Integra Telecom, Inc.
Raime Merriman
raime.merriman@integratelecom.com
+1-503-453-8443
SOURCE ClickSoftware Technologies Ltd