BURLINGTON, Massachusetts,
April 17, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), today
announced the release of the new ClickAppStore, offering a
rich variety of business apps and a visual development studio to
integrate discrete apps into composite apps, sharing context and
running streamlined workflows. Its built-in integration with
organizational back-office systems and business-grade mobility
infrastructure, establishes ClickAppStore as the most complete
platform for enterprise mobility, and overcomes many of the
limitations of contemporary consumer-level AppStores. Now every
mobile worker, from field-service technicians to insurance agents,
from healthcare workers to public safety providers, from sales
representatives to bankers and business executives, can boost their
productivity with a device of their choice.
( Photo:
http://www.newscom.com/cgi-bin/prnh/20120417/525599 )
Recognizing the unique characteristics of enterprise mobility,
ClickSoftware built its newest patent-pending innovation of
mobility solutions around the following concepts:
Starter Packages
for Basic Mobile Workers
The Mobile Worker Starter Package contains a subset of
integrated apps designed to cover the basic common needs of all
mobile workers, such as clock-in and clock-out, daily schedule,
navigation help, job notes, and more. This baseline provides an
enterprise-class equivalent to the introductory apps one has when
opening the box of a new mobile device, but before downloading
additional apps. The Mobile Worker Starter Package serves as the
cornerstone on which you can place additional apps that you
download from the ClickAppStore, or newly developed ones. In fact,
using the basic Mobile Worker Starter Package, the ClickSoftware
team has already built additional verticalized starter packages,
such as the Field Service Starter Package, which includes
Schedule, Timesheets, MyView,
Performance, and MyShift apps. These can be further
tailored into specialized versions for cable technicians by adding,
for example, Up-Selling, or Remote Activation apps.
Other examples of Starter Packages include the FieldSales
Starter Package designed to serve the needs of a traveling
"door-to-door" sales person. In addition, the Executive
Dashboard Starter Package provides real time updates to a
travelling executive on key performance indicators of the business,
such as number of jobs completed, utilization, travel time/miles,
customer service score, crisis emerging alerts, and more. A
complete listing of ClickApps and Starter Packages are available
online.
Developers'
Easy-to-Use Visual Studio
In addition to its repository of numerous apps, ClickAppStore
also includes an integrated visual development studio that lets
developers drag and drop apps from ClickAppStore, and configure and
interconnect them into streamlined workflows with the starter
package apps. It also offers tools to build the user interface on
the mobile device.
"Collaboration and communication among the mobile workforce has
grown rapidly in recent years as a variety of industries leverage
the availability of smartphones and tablet devices," said
Nicholas McQuire, Research Director,
Mobile Enterprise Strategies EMEA for International Data
Corporation (IDC). "ClickSoftware's development of an enterprise
AppStore will significantly improve the ability for organizations
to manage and unify their mobile and field services workforce. The
ClickAppStore will be an attractive option to a myriad of
industries looking to overcome the 'Bring Your Own Device' issues
that are a fast rising headache for IT departments."
"For over a decade, we have been developing and deploying
business mobility solutions for some of the most advanced
enterprises in the world. We have taken our experience, knowledge
and technology, repackaged it for the modern mobility world, and
are now making it available for all mobile workers - from office
workers who travel occasionally, to mobile workers who literally
spend all their working time in the field; and from line staff to
managers and executives," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "We are
enabling businesses of all sizes to take advantage of the new
tablets and smartphones to boost their productivity and improve
customer service, by transmitting and sharing data and decisions in
real time, and we extend communication outside of the enterprise as
well - to the customers of our customers, contractors, and
suppliers," BenBassat added.
In a February 2012 report by
Forrester Research Inc., entitled "Corporate App Store Environments
Open New Market Opportunities," author Michele Pelino writes: "Corporate app store
vendors must offer enterprises a range of delivery models to
address demand for both on-premises and 'as-a-service'
delivery."
ClickSoftware's mobility solutions and ClickApps are available
on-premises, on-demand, or as a hybrid offering, providing
flexibility for organizations, regardless of size or budget.
Furthermore, ClickSoftware offers to its customers the
infrastructure to create their own company's app-store, by 'carving
out' for them a portion of ClickAppStore that contains the apps
that they license.
At the front end, the apps can be delivered as native apps, as
HTML5 web apps, or in a hybrid native-plus-web mode, even allowing
the same user to run the app on several different devices - for
example, utility engineers using in-vehicle laptops and smartphones
at the work site. Therefore, ClickApps are device agnostic - making
them suitable for all organizations, including those that embrace a
"bring your own device" (BYOD) policy for the workforce. Moreover,
in all modes, users can continue working even while disconnected.
All in all, this flexibility delivers maximum agility and
future-readiness for ClickAppStore customers.
ClickSoftware offers workshops for the customers' IT staff,
System Integrators and other developers - on how to use and expand
the existing apps on the ClickAppStore.
To find out more information about ClickAppStore, to watch a
video, or download the demo, please visit:
http://www.clicksoftware.com/clickapp/home.html.
About ClickSoftware
ClickSoftware is the leading provider of automated mobile
workforce management and service optimization solutions for the
enterprise, both for mobile and in-house resources. As pioneers of
the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Media Contact
Kristin Amico
ClickSoftware
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd