BURLINGTON, Massachusetts,
July 9, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that one the
world's leading telecommunication services companies has selected
ClickSoftware's optimization and mobility solutions to
standardize and enhance the workflow of tens of thousands of field
workers.
The telecom company, delivering services to tens of millions of
residential and corporate customers, will use ClickSoftware's
solutions to further improve operations in a time of rapid growth.
ClickSoftware will enable the organization to offer a high level of
customer service by optimally managing the assignment of field
tasks to technicians, dispatching tasks to mobile devices,
capturing data in the field, monitoring real-time execution of
work, and efficiently tracking workforce performance.
In addition, ClickSoftware's device agnostic mobile platform
will enable the company to adopt a unified business process across
the entire field service staff, including employees and
contractors, while allowing multiple types of mobile devices. This
increases corporate flexibility in the short and long term, and
reduces IT total cost of ownership. By standardizing work and parts
orders, time reporting, messaging between technicians and
scheduling based on real-time location, the telecom giant
anticipates being able to offer shorter scheduling windows leading
to enhanced customer satisfaction.
By deploying a full suite of ClickSoftware solutions, including
enterprise-wide mobility functionality, the telecom company will be
able to replace its in-house systems for dispatching work, and will
phase out its reliance on paperwork. ClickSoftware solutions will
allow the company to fully manage their service chain: from
long-range predictions of tasks in the field, through what
technicians are doing on a day of service, to ensuring technicians
are prepared for the next assignment. All of these advancements
will ensure the telecom firm is efficiently meeting its obligations
and at a lower cost.
"ClickSoftware offers leaders in the telco industry the ability
to meet rapidly changing business demands while continuing to offer
best in class service," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "Our
advanced mobility and workforce management optimization solutions,
coupled with our long history of partnering with telecommunications
clients, have led us to develop industry-leading solutions that
will provide the company with a competitive edge and assurance they
can meet all their field workforce needs while positioning
themselves for customer service level agreements and scalable
growth strategy."
ClickSoftware provides a fully-integrated suite of solutions
that will simplify and automate the telecom's business processes in
the field. These solutions allow greater ease in managing customer
service requests that require the coordination of multiple entities
including: field technicians, provisioned resources, and third
party vendors, even if they are all located at separate
locations.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, creates business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The Company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific.
For more information, please visit http://www.clicksoftware.com
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Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd