SAN DIEGO, September 11, 2012 /PRNewswire/ --
ClickConnect
North America - ClickSoftware
Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions
for the service industry, today announced unparalleled levels of
visibility for the entire service business with the new version of
its mobile workforce management solutions. The updated features and
tools take advantage of the latest mobile, scheduling, and GPS
technology to enable companies to proactively manage their service
organization. The benefits include quicker and more accurate
customer response, better ability to reach internal goals, greater
access to information, and exceptional customer experience.
Managers now have access to easy-to-understand dashboards that
clearly illustrate where the business stands on meeting set goals
such as Service Level Agreements (SLAs). Dispatchers and field
service technicians now view relevant information at-a-glance to
act more promptly. The new version, now more than ever, enables
service businesses to accurately schedule, execute, and monitor
their workforce by providing enterprise mobile solutions and
business analytics tools. It is used by hundreds of leading service
businesses worldwide. New visibility features include:
- Scheduling KPI Monitor - Provides dispatchers and managers
instant access to real-time analytics in order to make real-time
decisions such as scheduling policy changes
- Employee Preferences in the Shift Planning Solution - Quickly
and automatically schedules employees based on personal
preferences
- Alert Center in ClickSoftware Mobile Solution - Provides a
quick way to track down ongoing updates, as well as jump directly
to recently received data
"As service-focused businesses move towards a model of offering
best-in-class service as a competitive differentiator, they must
use information, including everything from employee availability to
emergency situations, proactively in their decision-making
processes," said Hannan Carmeli,
President and COO of ClickSoftware. "One of the top priorities for
our customers is to grow their business while still offering
top-notch service, fast response times, and the ability to meet the
ever-growing demands of their customers. The actionable information
that ClickSoftware provides gives our customers a solid foundation
for growth and the ability to smartly manage all facets of their
organization."
In addition to the visibility features, the suite continues to
build out mobile functionality. The ClickAppStore offers
device-agnostic enterprise apps which connect users to the back
office, and enable real-time decision-making across the
organization. Apps such as Resource Radar use GPS and real-time
data to determine the best technician in the field to handle a job,
enabling field workers to complete jobs more quickly, and on the
first visit.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd