BURLINGTON, Massachusetts,
September 18, 2012 /PRNewswire/
--
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today introduced ClickExpress,
a pre-packaged cloud-based mobile workforce management solution
that addresses the mobility and scheduling needs of growing
companies.
ClickExpress is introduced as an entryway for any business to
easily adopt an enterprise mobility strategy, whether the company
has tens of employees or hundreds. The packaged end-to-end solution
streamlines the service process-from initial customer contact,
through work order creation, resource scheduling, dispatch,
real-time updates from the field and managerial reports-enabling
companies to grow and become more efficient without increasing
costs. The cloud-based solution can be easily deployed within
weeks, enabling businesses to immediately realize gains,
including:
- Enhanced customer service: Immediate appointments,
narrower appointment windows, better allocation of properly trained
technicians for each job, and increased first-time fix rates
- Increased productivity: Accurate and automated
scheduling, decreased travel times, simpler communications
between field workers and the back office, instant access to
information via mobile devices, improved dispatcher tools, and
device agnostic mobile solutions enabling a bring your own device
(BYOD) policy
- Ability to achieve business goals: Rapid deployment for
immediate ROI, real-time reporting and managerial dashboards for
complete visibility into entire business, and reduction in IT costs
through cloud-based subscription model
"Seventy-five percent of Small and mid-size organizations (SMBs)
polled by Aberdeen are running service as a profit center, much
more so than their larger enterprise counterparts," said
Sumair Dutta, Vice President and
Principal Analyst, Service Management, Aberdeen Group. "Therefore
in order to fully realize profits, which absolutely requires a
satisfied customer base, companies must improve the integration
between service functions such as field service and customer
support, and empower service employees at all levels with access to
richer work, service and customer information. In the case of field
service, this empowerment can be enabled with aid of a scalable
mobile workforce management solution."
"ClickExpress addresses the pain points that growing service
companies face, and levels the playing field, providing growing
companies the same robust mobile workforce solutions that are
utilized by industry leaders across the globe," said Dr.
Moshe BenBassat, Chairman and CEO of
ClickSoftware. "By deploying ClickExpress, businesses can be
confident knowing that they are using the tried and tested market
leader. Because ClickExpress is offered as a cloud-based
subscription model, deployment is fast, making it the right choice
for businesses who want to boost productivity and customer service
levels while keeping operational and IT costs down."
ClickExpress enables companies to choose when they want to
utilize one or all of the components of the package to meet their
unique business needs. As a cloud-based solution, ClickExpress does
not require any additional IT infrastructure and has the added
benefit of free upgrades.
For more information visit
http://www.clicksoftware.com/clickexpress
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-(781)-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd