ClickSoftware Positioned in the Leaders Quadrant of the Magic
Quadrant for Field Service Management
BURLINGTON, Massachusetts,
October 22, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced it has been
positioned as a Leader by Gartner, Inc. in the analyst firm's 2012
Magic Quadrant for Field Service Management* report.
According to Gartner, leaders demonstrate market strength
based on installed base depth, and affect market trends in all
categories of the criteria on which they're evaluated. Users of the
software feel they are gaining a competitive advantage over others
in their industry. ClickSoftware provides a full, end-to-end,
service chain optimization solution for any size of service
business, whether on-premises or in the cloud.
The breadth of ClickSoftware's solutions cover demand
forecasting, long-and-short term capacity planning, shift planning,
real-time scheduling and optimization, enterprise mobility, and
business analytics, giving customers a measurable ROI and enabling
them to provide outstanding customer service. Intra-day on-going
schedule optimization is one example of a unique differentiator
that enables ClickSoftware's customer to become a real-time service
enterprise.
According to Gartner's Magic Quadrant for Field Service
Management:
- Customer satisfaction has risen to be a primary objective for
field service.
- Field service in general is well-positioned to take advantage
of the four critical elements of the Nexus of Forces.
- The Nexus of Forces is the convergence and mutual reinforcement
of social, mobility, cloud and information patterns that drive new
business scenarios. Field service applications have the potential
to more fully use these factors to drive greater customer intimacy,
higher service levels and completely new service business
models.
ClickSoftware solutions integrate mobile, social, optimization
and artificial intelligence technologies to drive business values
by improving customer service and efficiency.
"We believe the combination of continued client success, new
products introduced in 2012, and our financial stability and
transparency that are outlined in our public disclosures has helped
us affirm our leadership position in the market," said
ClickSoftware's Chairman and CEO Dr. Moshe
BenBassat. "Being recognized as a Leader in Gartner's Magic
Quadrant for Field Service Management is a landmark achievement,
and we are honored that Gartner recognizes our success in enabling
businesses to reach unrivaled efficiency and productivity and
deliver best-in-class customer service."
In the past 12 months ClickSoftware has continued to expand and
innovate. Highlights include:
- Launching the ClickAppStore: An enterprise-level app
store connecting field service workers to the back office and to
each other. The ClickAppStore makes it easy for organizations to
deploy apps that streamline communications and enhance productivity
among mobile workers.
- Introducing ClickExpress: A cloud-based mobile workforce
management solution that addresses the mobility and scheduling
needs of growing companies, whether the company has tens of
employees or hundreds. The pre-packaged solution is easily deployed
within weeks, enabling businesses to immediately realize
gains.
- Expanding into South
America: ClickSoftware opened its first South American
office in Brazil, helping leading
service organizations in this maturing market. ClickSoftware
announced Oi, one of Brazil's
largest telecommunication service companies, chose ClickSoftware to
manage its mobile workforce, increase customer service, and
ultimately grow their organization.
"ClickSoftware's approach to enterprise field service and mobility
brings revolutionary technology and methods for quickly deploying
and adopting mobile solutions to any user, enabling agility and
realizing value more quickly than any competing solution,"
BenBassat said. "Collaboration and communication among customer
communities, the mobile workforce, and contractors, have grown
rapidly in recent years as a variety of industries leverage the
availability of smartphones and tablet devices. ClickSoftware's
innovative solutions for mobility and social computing will
continue to drive our customers' businesses forward. We consider
this latest market research a testament to the fact that
ClickSoftware's strategy continues to lead and drive industry-wide
innovation."
The full 2012 Gartner Field Service Management Magic Quadrant
report can be found, compliments of ClickSoftware, at
ClickSoftware.com.
*Gartner, Inc., Magic Quadrant for Field Service Management,
William McNeill, Michael Maoz, Gordon Van
Huizen, October 17, 2012.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings. Gartner
research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-(781)-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd