ClickSoftware Showcases Workforce Management Solutions at SAPPHIRE®
NOW and SAP® TechEd 2012 in Madrid
MADRID, November 13, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry and SAP® software solution and
technology partner, today announced it will be demonstrating its
industry-leading solutions at the SAPPHIRE® NOW and SAP® TechEd
2012 conferences, being held in Madrid, November 13 -
16 (booth # 1015).
The partnership between ClickSoftware and SAP offers customers
robust workforce management and mobility solutions through the
SAP Workforce Scheduling and Optimization application by
ClickSoftware. The list of global companies that depend on
SAP Workforce Scheduling and Optimization to manage growing
workforces has been steadily expanding across North America and Europe, with a recent surge of new customers
in Russia and South Africa, and in verticals including
government and public sector, and oil and gas.
Serco, the international service company, recently implemented
SAP Workforce Scheduling and Optimization in multiple business
units to automate employee rostering and shift scheduling, while
also providing advanced forecasting. The solution has become
Serco's global platform for staff deployment to match shifts with
customer demand. SAP Workforce Scheduling and Optimization
integrates with Serco's Global implementation of the SAP ERP Human
Capital Management (SAP ERP HCM) solution, proving a single system
that runs on real-time data. This has provided Serco with increased
visibility and planning around the process of rostering staff
optimally and efficiently, allowing it to better meet goals of
becoming the world's greatest service company.
To learn more about how Serco deployed SAP Workforce Scheduling
and Optimization and the benefits of the integrated solution,
attend session IL1446, "Use Your Employee Roster to Deliver Service
Excellence," on Thursday, November 15
at 1 p.m. For a summary of Serco's
use of the rostering solution, watch the brief video case
study.
"We are a proud partner of SAP and have been very pleased to see
the flurry of success over the past year," said Oded Degany, Executive Vice President, Corporate
Development, ClickSoftware. "The increased demand for SAP Workforce
Scheduling and Optimization by ClickSoftware is keeping pace with
the rapid adoption of workforce management solutions as a way for
companies to offer service excellence while growing and becoming
more efficient. The partnership offers companies worldwide
scalable, best-in-breed technology solutions."
Driven by competitive, regulatory, financial and growth
pressures, service organizations need to deliver world-class
customer service and significant operational cost efficiencies. SAP
Workforce Scheduling and Optimization enables real-time
decision-making across all parts of the service cycle to increase
productivity - from customer demand forecasting and capacity
planning to shift/roster planning, scheduling, mobility and
business analytics. It also complements core business suite
functionality across enterprise resource planning (ERP) customer
service, enterprise asset management, human capital management and
customer relationship management.
To arrange an appointment with ClickSoftware during SAPPHIRE
NOW, please contact: Carolina Sargeant: +44(0)1628-607-020
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
SAP, SAPPHIRE, PartnerEdge and all SAP logos are trademarks or
registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of
their respective companies.
ClickSoftware Company Contact
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd