BURLINGTON, Massachusetts,
June 18, 2013 /PRNewswire/ --
Ledcor Technical Services (LTS), part of the Ledcor Group of
Companies, has an aggressive five-year growth plan for its business
of building and servicing communications networks for customers
across North America. In order to
scale operations, the company chose ClickSoftware's (NasdaqGS:
CKSW) cloud-based mobile workforce solutions to simplify its field
service operations, improve customer service for the telecom
companies it services, and lower operational costs as it
expands.
Ledcor is relying on ClickSoftware, the leading provider of
automated mobile workforce management and optimization solutions
for the service industry, to better optimize work order creation,
scheduling and call center dispatching, and to capture real-time
status updates from the field. In addition, the suite of solutions,
deployed through the cloud, strategically integrates Ledcor's field
service operations with its clients-Communications Service
Providers (CSPs) also using ClickSoftware for scheduling and
mobility. The company-to-company integration, enabled by a
Click-to-Click connection, will enable real-time information
sharing between Ledcor and the CSPs with which it contracts.
"Ledcor chose ClickSoftware's cloud solution due to the quick
deployment, and the ability to realize results immediately. The
workforce management solution delivered through the cloud has
helped streamline Ledcor's processes and provide actionable
information for both field workers and managers," said Shaun Greffard, VP of Operations in Canada for LTS. "We anticipate lower
operational costs due to a reduction in travel times and mileage,
less overtime, and the ability to increase first-time fix rates.
This increase in efficiency will enable LTS to more accurately meet
Service Level Agreements (SLA) for a better customer experience, as
well as create a better work environment for our employees."
ClickSoftware's cloud solutions do not require additional IT
programming resources, allowing LTS to focus resources on the
implementation and integration of technology within core business
processes, leading to operational improvements, reduction in
administration, enhanced employee engagement, and improved focus on
its customers.
Ledcor builds and services a myriad communications networks for
customers across North America,
including telecommunications installation and repair and network
maintenance work. The company deploys field technicians who service
a 41,000-mile fiber optic network and 8,000-mile next-generation
cable systems, including an undersea cable connecting Alaska to the contiguous United States. As the company expands and
rises to exceed SLA, it needed to replace the practice of manually
coordinating field service operations.
"ClickSoftware, with deep expertise in the telecommunications
industry, is able to help Ledcor meet the demands of a growing
customer base by empowering the company to do more while also
lowering operational costs," said Udi
Keidar, VP Cloud Services, ClickSoftware. "The cloud-based
solutions are elastic, and provide companies in competitive
industries cost-effective tools to better understand and manage
their operations in order to more effectively execute on aggressive
growth and productivity goals."
Initially, Ledcor will deploy ClickSoftware solutions in
Western Canada with an eventual
rollout across Eastern Canada and
U.S. operations to help optimize thousands of field
technicians.
Watch the video to learn more about how
Ledcor deployed ClickSoftware's solutions within a month and
experienced immediate results in productivity, accuracy and other
business processes.
About Ledcor Group of Companies
The Ledcor Group of Companies is an employee-owned corporation
with headquarters in Vancouver, British
Columbia and a major presence in many key markets in both
Canada and the U.S. Founded in
1947, with employment of over 8,000 people, the company expanded
steadily and today has capabilities in a variety of areas including
commercial construction, industrial construction, contract mining,
road building and highway maintenance, pipeline construction and
maintenance, property development, environmental solutions,
technical services for the telecommunications and energy sectors,
and resources and transportation including tugs, barges, and
airlines.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Ledcor Technical Services and its
customers from using ClickSoftware's cloud solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd