BURLINGTON, Massachusetts,
October 16, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced it has been
positioned in the Leaders Quadrant of Gartner's 2013 Magic Quadrant
for Field Service Management. This is the third consecutive year
that ClickSoftware has been named a Leader based on Gartner's
criteria including the ability to execute and the completeness of
the vision.
According to Gartner, Field Service Management Magic Quadrant
vendors "have demonstrated their ability to provide licensed, SaaS
or multiple delivery options that support field service for
enterprise customers across a range of
industries."[1]
Noting Gartner's assessment that the
"field service management market continues to
splinter between vendors that offer specialty capabilities and
those that deliver broader field service
suites,"[2] ClickSoftware,
pioneering the concept of service chain optimization for service
businesses of any size, offers a broad range of solutions. Its
enterprise mobility offering appears independently in Gartner's
Magic Quadrant for Mobile Application Development Platforms.
Dr. Moshe BenBassat,
ClickSoftware's Founder and CEO states, "We believe having a mobile
solution that is robust enough to standalone, versus an extension
off of other field service management applications, is indicative
of our depth which supports the needs of an entire field service
organization. This prevents the need to continually develop a
patchwork of capabilities to support organizations as the market
needs evolve."
The company's cloud-based optimization solutions continue to be
adopted by mid-market and large enterprise customers like Ledcor.
Overall, the number of ClickSoftware's new cloud-based customers in
the first nine months of 2013 increased by 100 percent compared to
the same period last year. Meanwhile, ClickSoftware continues to
increase their relative market share in industries such as utility,
healthcare and government who are slower to adopt the cloud because
of its flexibility to provide an on-premise solution.
ClickSoftware exemplifies Gartner's "Nexus of Forces," which the
firm describes as "the convergence and mutual reinforcement of
social, mobility, cloud and information patterns that drive new
business scenarios."[3] Its
solutions integrate mobile, social, optimization and artificial
intelligence technologies to drive business value by improving
customer service and field workforce efficiency. "One of the keys
to rapid deployment for ClickSoftware for any industry is that our
collaborative capabilities, and our use of predictive analytics to
enable context aware recommendations for mobile users, is built
into our service optimization platform and thus available to all of
our products including shift planning, scheduling and mobility,"
added Dr. BenBassat.
"ClickSoftware continues to leverage the unique depth and
breadth of our field service management offerings to successfully
execute on our vision of an unparalleled service experience for the
consumer," noted Dr. BenBassat. "Our ability to deliver both cloud
and on-premise solutions, while offering the industry's most
dynamic and scalable solutions, gives our customers the right tools
to grow and differentiate their own business. ClickSoftware is the
largest dedicated field service management vendor by number of
customers and market size, which gives us credibility and appeal to
prospects looking for a mission-critical solution."
The breadth of ClickSoftware's solutions cover demand forecasting,
long-and-short term capacity planning, shift planning, real-time
scheduling and optimization, enterprise mobility, and business
analytics, giving customers a measurable ROI and enabling them to
provide outstanding customer service. Intra-day on-going schedule
optimization is one example of a unique differentiator that enables
ClickSoftware's customer to become a real-time service
enterprise.
In the past 12 months ClickSoftware has continued to expand and
innovate. Highlights include:
- Salesforce.com and NetSuite Partnerships: ClickSoftware
announced a partnership with salesforce.com and offers
ClickSchedule as a tab within Salesforce. Salesforce Chatter is
embedded into ClickSchedule and ClickMobile, with integration
between the salesforce.com cloud and the ClickSoftware cloud. The
company also announced the ClickSoftware SuiteApp for the NetSuite
SuiteCloud Platform.
- ClickButler Context Aware Personal Assistants:
Leveraging Big Data and predictive analytics, ClickButler provides
prescriptive recommendations to mobile and other ClickSoftware
users.
- SAP Partnership: ClickSoftware's successful and
expanding strategic partnership with SAP now includes ClickSoftware
mobility apps in the SAP Store.
- ClickAppStore: Apps available for download from the
ClickAppStore provide health and safety, social collaboration,
timekeeping, and crew management capabilities, among others - which
can be added via drag-and-drop functionality into ClickSoftware's
mobile solutions.
The full 2013 Gartner Field Service Management Magic Quadrant
report can be found, compliments of ClickSoftware, at:
http://go.clicksoftware.com/gartner-magic-quadrant-field-service-management-2013.html.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings. Gartner
research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
[1],[2],[3]
Gartner Magic Quadrant for Field Service Management, William McNeill, Michael
Maoz, Gordon Van Huizen,
9 October 2013
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Tiffany Darmetko
Schwartz MSL for ClickSoftware
+1-781-684-0770
clicksoftware@schwartzmsl.com
SOURCE ClickSoftware Technologies Ltd