BURLINGTON, Massachusetts,
November 6, 2013 /PRNewswire/ --
Servicing 800,000 customers every year, Carglass, the leading
vehicle glass repair and replacement company in Germany, relies on its branch and mobile
technicians to provide top-notch service to its customers. Carglass
has selected ClickSoftware's (NasdaqGS: CKSW) mobile service
optimization suite to automate the scheduling of appointments and
the resource management of technicians, enabling the company to
quickly service customers on-location, resulting in faster, more
efficient customer care.
After observing the fast and successful deployment of
ClickSoftware's solution at Belron in the UK, Carglass decided to
roll out the scheduling system in Germany.
"We are always focused on improving our customers' experience.
By optimizing our scheduling system with ClickSoftware, we will be
able to better assign our technicians to remote job requests
quickly and efficiently, saving our customers' time, gas, money and
frustration. Rather than our customers having to drive to one of
our Service Centers, we are now able to send a mobile technician to
their specific location," said Ronald
Hoff, Project Manager Operations at Carglass GmbH. "The
ClickSoftware solution streamlines this process and the benefits
will be realized from the business side down to the customers'
experience. Most importantly, we will be able to roll it out to
technicians quickly to reap the benefits."
In the old model, schedulers used manual charts to assign mobile
technicians their job assignments each day. ClickSoftware's
established service chain optimization algorithms will now allow
Carglass to streamline business processes across its mobile
technicians. If Carglass receives a request for an on-location
repair, the scheduler can assign that job instantly to the mobile
technician best suited for job requirements. If a second
on-location repair request comes in, the scheduler can prompt that
same mobile technician to next complete this new job or assign it
to another mobile technician who may be closer to the location or
have a more appropriate skillset. Concurrently, branch technicians
at the Service Centers continue to service customers who need their
cars fixed.
"The improved customer service that Carglass will now be able to
provide by automating and optimizing the scheduling system is
significant and an important factor in keeping a competitive edge,"
said Dr. Moshe BenBassat, Founder
and CEO of ClickSoftware. "By matching individual mobile
technician's skills and location, Carglass will be able to increase
the speed and number of mobile requests. We look forward to
continuing to build our relationship with Carglass and Belron."
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Carglass Germany and its customers
from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd