SAN FRANCISCO, Nov. 18, 2013 /PRNewswire/ -- SALESFORCE.COM
DREAMFORCE -- ClickSoftware (NasdaqGS: CKSW), the leading provider
of automated mobile workforce management and service optimization
solutions for the enterprise, today announced that OneRoof Energy,
a complete solar services providers, deployed ClickSoftware's
ClickWorforce via the Salesforce AppExchange. Strong market demand
for affordable solar leasing solutions means rapidly expanding
operations at OneRoof Energy. As it quickly scales, OneRoof Energy
has tapped ClickSoftware to manage the complexities of sales
appointment scheduling and field rep efficiency.
ClickWorkforce enables OneRoof Energy to:
- Support its Software-as-a-Service (SaaS) environment with a
powerful cloud solution
- Provide an enhanced customer experience
- Automate and optimize the performance of its mobile
workforce
- Support intercompany collaboration between call center agents,
dispatchers, managers and energy consultants using Salesforce
Chatter
- Lower operating costs
The announcement was made today at salesforce.com's Dreamforce
2013 in San Francisco.
Built on the Salesforce Platform, the world's leading cloud
platform for social and mobile business apps, ClickWorkforce
(available at www.appexchange.com) expands on ClickSoftware's years
of success delivering cloud-based applications to help OneRoof
Energy maximize efficiencies throughout the entire service chain,
including scheduling, mobility and business analytics.
Comments on the News
"Leveraging the power and
flexibility of cloud computing, OneRoof Energy has turned to
ClickSoftware to quickly mobilize the organization and take its
customer experience management to new heights," said Udi Keidar, Vice President of Cloud Services at
ClickSoftware. "ClickWorkforce on the Salesforce AppExchange makes
it easy to centrally manage and synchronize customer relationship
activities no matter how expansive the customer base or high-volume
or complex the work requests."
Historically, OneRoof Energy conducted laborious, manual
scheduling of sales visits to homeowners using internal tools but
in time outgrew the homegrown solution as its sales team quickly
grew. ClickSoftware's rapid cloud deployment rolled out in a matter
of days with onboarding support provided by partner Asperii. Now,
with ClickWorkforce, call center representatives simply create a
task in Salesforce and press the "Get Appointment" button, which
then provides an accurate listing of available customer appointment
time slots. The solution intelligently schedules energy consultants
based on real-time events and availability.
"ClickSoftware helps us to optimize our mobile workforce
performance and customer experience by harnessing the power of
social and mobile cloud technologies," said Hussein Yahfoufi, vice president of technology
at OneRoof Energy. "As a partner, ClickSoftware has provided
unparalleled service, met all of our business requirements and
stood out from the crowd with a superior technology offering. Now
we can provide a same-day response to appointment requests, and
more easily assign and route field resources."
Product Details
Service organizations using Salesforce
– such as OneRoof Energy – can easily integrate their customer
relationship management (CRM) information with ClickSoftware. As a
result, OneRoof Energy can quickly and accurately prioritize field
work, allocate job resources, schedule and route appointments, as
well as exchange field data and communicate in real-time via HTML5
supported mobile devices. With the added efficiencies, the company
intends to double the number of customer and prospect appointment
per day.
ClickSoftware's device agnostic approach supports OneRoof
Energy's BYOD (Bring Your Own Device) policies that allow employees
to use personal devices of their choice for work purposes. In
addition, workforce managers have access to detailed, accurate
reports directly from Salesforce.
For more information visit ClickSoftware at Dreamforce booth
#N1318 Moscone North.
Dreamforce 2013 is the world's largest vendor technology
conference, and expects more than 120,000 people to register to
attend this year's 11th annual conference and experience the power
of social and mobile cloud computing and connect with their
customers in a whole new way. With more than 1,100 sessions and 350
cloud companies in the expo, attendees can participate in
interactive sessions, hands-on training with cutting-edge
technology, thousands of live demos and unparalleled networking. In
addition, Dreamforce welcomes special guests Sheryl Sandberg, COO of Facebook; Marissa Mayer, President and CEO of Yahoo!; and
Deepak Chopra, Founder of The Chopra
Foundation. Dreamforce 2013 offers attendees everything they need
to accelerate their customer company transformation in four days,
under one roof.
About the Salesforce Platform and the AppExchange
The
Salesforce Platform is the world's most trusted and comprehensive
cloud platform for building social and mobile cloud apps. It powers
Salesforce CRM, more than 3 million custom apps built by customers
and more than 2,000 apps developed by partners in its ecosystem.
Apps built on the Salesforce Platform can be easily distributed and
marketed through salesforce.com's AppExchange.
Salesforce, AppExchange and others are among the trademarks of
salesforce.com, inc.
About OneRoofEnergy
OneRoof Energy is a complete solar
services provider offering homeowners everything from the
financing, system design and installation project management to
ongoing system monitoring and maintenance. Through the
use of our game-changing, proprietary solar sales and design
software, we help homeowners find a finance option that
is best suited to their individual lifestyle and budget,
including the zero-down lease option.
Our signature, SolarSelect® leasing programs allow homeowners to
go solar with nothing down, pay less on monthly electricity bills,
and enjoy protection against utility rate hikes for up to 25 years.
OneRoof Energy is led by a seasoned management team of renewable
energy industry veterans with a proven track record of making
energy independence a reality. Currently, the company serves
homeowners throughout Arizona,
California, and Hawaii. For more information,
visit www.oneroofenergy.com.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains
express or implied forward-looking statements within the Private
Securities Litigation Reform Act of 1995 and other U.S Federal
securities laws. These forward-looking statements include, but are
not limited to, those statements regarding expected benefits to
OneRoof Energy and its customers from using ClickWorkforce. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media
Contacts:
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Kristin
Amico
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Tiffany
Darmetko
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ClickSoftware
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Schwartz
MSL
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781-272-5903 ext.
2364
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781-684-0770
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kristin.amico@clicksoftware.com
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clicksoftware@schwartzmsl.com
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SOURCE ClickSoftware