BURLINGTON, Massachusetts,
November 20, 2013 /PRNewswire/ --
Recognizing the strategic role that enterprise mobility plays in
enhancing field force productivity and communication, Trilogy
Services has turned to ClickSoftware Technologies Ltd. (NasdaqGS:
CKSW), to balance the need to provide excellent customer experience
while increasing the efficiency of its national mobile
workforce.
Using an integrated suite of ClickSoftware cloud solutions,
Trilogy will intelligently plan and execute effective service for
customers of its industrial heating, ventilation and air
conditioning (HVAC) business, resulting in increased real-time
visibility, control and productivity of the field service force
while enjoying significant time and cost savings.
"ClickSoftware's robust and flexible cloud-based solution will
deliver an always-on connection to our field force, allowing
Trilogy to make real-time decisions as business needs change and
arms us with the mobile technology that will differentiate our
level of service," said Mark
Williamson, CEO of Trilogy. "Following the Trilogy
roll-out, the company will also deploy ClickSoftware in the
New Zealand business unit, Cowley
Services, during the first half of 2014."
After completing a quick cloud implementation, Trilogy will
benefit from ClickSoftware's scheduling and mobility solutions
by:
- Improving customer service through real-time mobile
connectivity
- Increasing productivity of field workers by prioritizing
and optimizing scheduling
- Providing business-wide visibility for management, field
staff and back office employees
- Reducing billing cycles with more accurate information
gathered in real-time from mobile devices
Trilogy will provide its field technicians the flexibility to
access the same ClickSoftware solution using a variety of mobile
devices and platforms, which field technicians can use for
everything from accessing maps and driving directions, to health
and safety compliance checklists on site. ClickSoftware's device
agnostic approach supports the growing trend toward enterprise BYOD
(Bring Your Own Device).
"Our clients have a choice. Whether delivered in the cloud, or
installed on site, the service industry knows ClickSoftware's
solutions leads to faster customer response and efficient
allocation of field resources across the territories," said Dr.
Moshe BenBassat, Founder and CEO of
ClickSoftware. "ClickSoftware's expertise working with global
services organizations will enable Trilogy to improve and track
performance, and further strengthen their position as the leading
HVAC and refrigeration maintenance business in Australia."
About Trilogy
Trilogy Services is a national provider of commercial and
industrial HVAC and Refrigeration solutions across Australia. Our core service offering includes
HVAC design and installation, servicing and maintenance as well as
24-hour emergency breakdown assistance.
With a field force of 200 qualified technicians located across
13 branches, Trilogy has the capability and capacity to provide
clients from a variety of industry sectors with tailored solutions
to optimize and maintain their HVAC assets.
Operating with a customer centric approach, our solutions are
driven by the needs and requirements of the clients first and
foremost. Our services are engineered to provide our clients with
increased asset lifecycle visibility and management, giving them
greater control over operating costs and resource planning. To find
out more, please visit http://www.trilogyservices.com.au.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Trilogy Services from using
ClickSoftware's cloud-based solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd