BURLINGTON, Massachusetts,
December 9, 2013 /PRNewswire/ --
Thiess, a leading provider of integrated water, energy,
environmental, telecommunications and infrastructure management
services, is constantly innovating to drive better business
outcomes through more satisfied customers and employees. When it
came time to update its approach to field service, Thiess chose the
real time mobility solutions provided by ClickSoftware Technologies
Ltd. (NasdaqGS: CKSW).
The ClickSoftware suite of solutions provides Thiess with
applications to deliver its services faster, more accurately and
with sustainability in mind. The mobility solution, connecting
field workers to each other and back office systems through
handheld mobile devices, is driving process improvements
including:
- Reduced overtime, as a function of more accurate
scheduling and deeper visibility into job details.
- Real-time, optimized scheduling ensuring the most
qualified and nearby worker is sent to the right job, with the
right equipment at the right time.
- Reduced administration and operational costs as a result
of information being sent directly to backend systems from the
field, and jobs being completed faster.
Previously, field crews used paper time sheets to review and
report on work being done in the field. This took away time at the
end of the day, was prone to errors, and required administration
work to re-enter them into the ERP system which prolonged the
billing and invoice processes.
"Thiess is driving projects that are making a positive impact on
the Australian landscape and community, and we needed a scalable
mobility solution that would help us lower costs while increasing
project productivity," said Thuy
Lam, Business Applications Manager of Thiess. "ClickSoftware
provided a solution to help us operate more efficiently through
real-time communication and workforce management, and they
completed the deployment in a very short time."
The first phase of the deployment provided field workers with
mobile devices and apps making communications and administrative
processes easier and more seamless. The second phase will
completely automate the scheduling process, which will further
increase productivity gains by optimizing schedules in real-time
based on factors including employee skills, preferences, location,
driving conditions and job priority.
"Mobile workers and processes are becoming more critical as a
key differentiator for businesses, and ClickSoftware provides
companies in all industries the tools to remain competitive while
offering a superior experience," said Dr. Moshe BenBassat, Founder and CEO of
ClickSoftware. "As the speed of business increases, ClickSoftware
is enabling our customers to quickly realize the benefits of our
solutions with quick deployments measured in weeks, rather than
months."
About Thiess
Thiess is one of Australia's
leading Construction, Mining and Services contractors. It's also
the largest Asset and Infrastructure Management Service Providers
and a leading supplier of integrated water, energy, environmental,
telecommunications and infrastructure management services to
government authorities and commercial and industrial clients.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Latin America,
Europe, and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Thiess and its customers from using
ClickSoftware's mobility solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd