BURLINGTON, Massachusetts,
February 12, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of mobile workforce management solutions for the service
industry, today announced a Fortune 100 organization has selected
ClickSoftware's cloud-based solution for mobile workforce
management and service optimization.
As part of a global organization's mobile workforce
transformation project, ClickSoftware's cloud solution will
integrate with their CRM system to provide greater visibility into
every aspect of the customer process for an improved customer
experience and greater operational efficiency. The project includes
thousands of mobile field resources across the globe, encompassing
more than a dozen countries and languages.
The deployed solutions will optimize scheduling, prioritizing
jobs in real-time to efficiently handle a dynamic day, including
scheduled and emergency tasks. All field workers will be using
mobile devices for instant access to back office systems, and have
the ability to receive new jobs and communicate job status in
real-time to all parties, including customers, schedulers and
mangers. The solution will also enable a better parts management
process through mobile connectivity.
"More large enterprises are moving to the cloud, and when it
comes to workforce management and mobility, they are overwhelmingly
choosing ClickSoftware's cloud solutions," said Dr. Moshe BenBassat, Founder and CEO of
ClickSoftware. "ClickSoftware's proven track record of helping
companies achieve complex operational goals in a wide variety of
industries is due to our capacity to handle both optimized planning
and scheduling connected to a device-agnostic mobile solution. This
provides organizations of all sizes with the tools required to run
a real-time service enterprise."
ClickSoftware's products are offered in the cloud or on-premise,
allowing the customer to choose the deployment model that best fits
their needs.
Dr. BenBassat continued, "Deploying workforce management
software in a large company is a mission critical, long term
commitment of millions of dollars beyond the software cost. The
selection process in this case involved months of a rigorous,
in-depth, and comprehensive evaluation process of several vendors.
This latest customer win is further evidence of ClickSoftware's
leadership in cloud-based solutions for mobile workforce
management, providing customers the richest and most robust
technology available today. Revenues from this contract will grow
moderately as deployment and roll-out progress until they reach
their peak over a period of 12 to 24 months."
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd