BURLINGTON, Massachusetts,
February 20, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced Alpitel
S.p.A, a leading Italian telco service provider, has chosen
mobility and scheduling solutions from ClickSoftware to create a
more responsive and productive workforce. With engineers based
throughout the country, Alpitel will be able to better manage how
they are deployed and information is shared with customers to
further enhance the customer experience.
As part of ClickSoftware implementation, Alpitel will now
provide customers with real-time information about estimated
arrival time, and the progress of technicians on site. If an
engineer is running late, or a job is taking longer than
anticipated, the system automatically sends out alerts to both
dispatchers and customers.
By automating the scheduling processes for service technicians,
Alpitel will dispatch engineers with the correct skills and
equipment to complete the job on the first visit. With
ClickSoftware-equipped mobile devices, engineers will now be able
to complete timesheets in the field, providing more accurate and
immediate feedback to CRM and HR systems, and enabling engineers to
spend more time on the job, and less dealing with administrative
tasks. Mobile devices will also arm field employees with real-time
access to back-office systems and important customer information,
as well as the ability to communicate with each other in the
field.
"It is essential that our customers are comfortable and
confident in our ability to deliver service when promised," said
Sergio Verzello, Direttore
Produzione e Sviluppo di Alpitel. "Having total visibility of our
resources, and the ability to share that information with
customers, means it is far easier to meet customer demand and
enable engineers to collaborate on projects in the field. Alpitel's
goal is to deliver exceptional service and customer experience, and
we look forward to collaborating with ClickSoftware and NessPRO
Italy to meet these high standards."
"With strict service level agreements (SLAs) in place, telecom
operators rely heavily on the ability to complete tasks on time, or
risk substantial fines and damage to their reputation," said Dr.
Moshe BenBassat, Founder and CEO of
ClickSoftware. "With ClickSoftware, Alpitel will be able to best
deploy the right engineers at the right times to further drive
customer satisfaction and operational efficiencies. Telecom
organizations across the globe are turning to ClickSoftware based
on proven technology that impacts business value."
The ClickSoftware solution will be implemented by NessPro Italy.
"Based on our deep knowledge of Alpitel processes and familiarity
with the specific needs of the Telco industry, we are able to
deliver a smooth and cost effective project," said Pasquale Favale, CEO of NessPro Italy.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service Chain Optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
About Alpitel
With more than 50 years of experience, ALPITEL S.p.A. operates
in the telecommunications industry and is a leader in development
and implementation of networks and telecommunication systems,
deploying its specific know-how in design, development and
implementation of networks and systems with different, flexible and
open technologies integrating voice, data and video services.
Today ALPITEL is a reliable partner for implementing and
managing high-value networks, while in the telephony industry it
develops transport and access networks with copper technologies,
optic fibers, wireless and VoIP.
Alpitel, in its fifty years experience in the telco industry,
achieved knowledge and relationships with the most important
manufacturers at worldwide level. In this area Alpitel drew up
well-established partnerships to fully answer the market
requests.
In IT and automation systems for Public Administration, ALPITEL
offers the prefect solutions to satisfy the changing needs of
different realities.
ALPITEL is a "System-Integrator", offering solutions that
integrate hardware, software, telecommunications, training, design
and different services; these solutions optimize the investment and
offer high added value and quality to the technology.
ALPITEL, on top of providing systems, is able to manage
developments and maintenance through its support network displaced
on the Country.
About NessPRO Italy
NessPRO Italy S.P.A. operates in the IT infrastructures
industry. It distributes software technologies developed by
independent manufacturers in the Italian market of large and
medium-sized companies. NessPRO carefully selects the solutions it
distributes, focusing on leaders, according to analysts and the
market.
Leveraging on the support methodologies - the result of over 30
years experience and expertise - NessPro implements solutions
based on available technologies customized on clients needs and
objectives.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Alpitel and its customers from using
ClickSoftware's mobility and scheduling solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
James Gilheany / Emma Ralphson
Red Consultancy
+44(0)207-025-6527
clicksoftware@redconsultancy.com
SOURCE ClickSoftware Technologies Ltd