BURLINGTON, Massachusetts,
March 4, 2014 /PRNewswire/ --
The mission of Seasons Hospice & Palliative Care is to honor
life and offer hope. Doing so involves the complicated task of
coordinating its vast clinical team members (physicians, nurses,
hospice aids, chaplains, social workers, music therapists and
volunteers) around the needs of its patients and their families in
a decentralized environment. To manage this challenge, the
community-based organization has turned to ClickSoftware (NasdaqGS:
CKSW) to manage the complexities of patient appointment scheduling
and caregiver efficiency in the field through the use of automated
scheduling and real-time mobile collaboration capabilities.
"To provide the highest quality service to a large patient base,
across a vast geography, we need to add efficiency and accuracy to
our scheduling process to ensure we have the right resource, with
the right patient, at the right time. We need a solution that
offers information and visibility to reduce travel throughout our
staff's day between patient visits, easily identify the right
resource to increase the response time to patient and family needs,
and shift as much of our staff's time from behind the wheel to the
bedside of our patients. This can be made possible through
optimization and visibility, and ClickSoftware's solution has the
means to deliver our team just that," said Todd Stern, CEO of Seasons Hospice. "We
evaluated the capabilities of several technology providers.
ClickSoftware stood out for its superior functionality and
commitment to understanding, and conforming to the specific needs
of our organization. ClickSoftware makes the life of our workforce
much easier. Instead of spending time on manual administrative
processes, our caregivers can focus on what truly matters-our
patients."
Seasons Hospice is collaborating with ClickSoftware, the leading
provider of automated mobile workforce management and optimization
solutions for the service industry. Seasons Hospice is leveraging
key data from its electronic medical records to automate and
optimize work order creation, patient appointment scheduling and
call center dispatching, and to capture real-time status updates
from the thousands of caregivers, including nurses, doctors, music
therapists and social workers in the field.
ClickSoftware makes it possible to:
- Centrally manage scheduling operations no matter how large the
customer base or high-volume or complex the work requests.
- Produce a simplified, prioritized schedule with step-by-step
instructions for caregivers.
- Streamline patient information into one workflow, including
everything from enrollment information to daily patient
requirements and updates.
- Find the best driving routes to and from appointments, and
receive detailed directions via smartphone.
- Report task status updates and completions from the field.
- Automatically incorporate caregiver information into
timesheets, which are used to calculate payroll and reimburse
caregivers for hours worked and miles traveled.
- Easily handle urgent scheduling decisions.
"With more industries now relying on mobile workers, especially
the patient-facing healthcare sector, ClickSoftware's ability to
provide real-time communication and work prioritization is
critical," said Dr. Moshe BenBassat,
Founder and CEO of ClickSoftware. "ClickSoftware will help Seasons
Hospice improve its patient services and the company's bottom line
by quickly and accurately prioritizing field work, allocating job
resources, scheduling and routing appointments, as well as
exchanging field data to communicate in real-time via HTML5
supported mobile devices."
"Seasons Hospice opted for an on-premise solution representing
companies for whom the classic IT, non-cloud, computing environment
is a better fit. Simultaneously we continue to see large companies
shifting to cloud based solutions, and the fact that ClickSoftware
offers both modes of deployment is a unique differentiator,"
BenBassat concluded.
About Seasons Hospice & Palliative
Care
Founded in 1997, Seasons Hospice & Palliative Care is one of
the nation's largest community based Hospice Care providers.
Seasons offers high-quality compassionate care in 16 states through
22 Medicare-certified programs and 10 Hospice Inpatient
Centers. In 2013, Seasons caregivers served more than 19,000
patients. Its website is http://www.seasons.org.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Seasons Hospice and its customers
from using ClickSoftware's mobility and scheduling solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico, ClickSoftware,
+1-781-272-5903 ext. 2364, kristin.amico@clicksoftware.com
Tiffany Darmetko, MSLGROUP,
+1-781-684-0770, clicksoftware@mslgroup.com
SOURCE ClickSoftware Technologies Ltd