BURLINGTON, Massachusetts and
MOSCOW, March 6, 2014 /PRNewswire/ --
MAYKOR, the leading Russian provider of IT and business process
outsourcing, is now providing managed dispatch and scheduling
services to its customers using scheduling and mobility solutions
from ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of mobile workforce management solutions for the service
industry. In addition, the outsourcing company is also relying on
ClickSoftware to streamline their own operations.
MAYKOR's new service offering is designed for large,
geographically diverse customers with large numbers of mobile field
workers in industries including IT, and maintenance and supply
providers. Using ClickSoftware's solutions to prioritize and
optimize the schedule, while enabling real-time communications
between workers and the back office, MAYKOR's offering ensures the
right field specialist with the right equipment is dispatched to
the most appropriate job in the most optimized way. Customers using
the managed service will benefit by: increasing employee
productivity, increasing the number of jobs completed per day,
reducing repeat visits, and having a more streamlined workflow and
better document management.
"The reputation of our business is based on the speed and
efficiency of services provided," said Sergey Sulgin, President of
MAYKOR. "Given our many years of successful experience in
organizing and managing service activities across Russia, ClickSoftware has enabled us to
provide the best service to help our customers optimize field
service processes as much as possible, which ultimately improves
the long-term operating efficiency through the use of analytics and
reports."
The ClickSoftware powered mobile field engineer management
solution will allow more requests, and more jobs to be fulfilled
daily. In addition, mobile staff and managers will have access to
information via mobile devices online or offline. This will
optimize the workflow of employees who will be able to communicate
easily with each other and with the back-office systems.
"The Russian market is evolving, and service experience is a
competitive differentiator. ClickSoftware is able to create
streamlined and more efficient operations in Russia and all over the globe, enabling
businesses to successfully address the challenges of delivering
great service while maintaining profitability," said Dr.
Moshe BenBassat, Founder and CEO of
ClickSoftware. "We are proud to work with MAYKOR to ensure that the
proper systems and processes for their customers are in place to
support mobile workers in the field and give managers the
visibility needed to monitor essential performance and
metrics."
Furthermore, MAYKOR uses the ClickSoftware to manage its own
service engineers throughout Russia. The system provides transparency and
optimization of the entire process from work scheduling to
reflection of actual results of the work performance. Automatic
scheduling capabilities allow dispatchers to obtain an optimal
schedule of work taking into account such factors as the current
location of the engineers and addresses of service provision,
skills and qualifications required to perform the work,
man-loading, etc. Along with the use of the mobile ClickSoftware
solution by the engineers, it was possible not only to increase the
utilization of engineers' working time, but also to achieve maximum
efficiency and compliance with the SLA levels with customers when
performing both scheduled and emergency operations.
About MAYKOR (MAYKOR LLC) is the largest company in the
Russian market of IT and business process outsourcing. The MAYKOR's
mission is the effective operation of infrastructure and management
of support functions of large and medium-sized enterprises across
the country. Having its own network consisting of 83 branches and
400 local units and covering the entire territory of Russia, MAYKOR provides services on the one
stop-shop principle. The company's staff numbers more than 4,000
certified specialists.
There are more than 1,200 companies among the customers of
MAYKOR, including the largest geographically distributed companies
of all industries. MAYKOR has a unique competence center,
additional technical specialist industry-specific training
programs, an advanced logistics infrastructure, an automated
service rendering monitoring and control system, a quality
management system in accordance with the ISO international
standards. MAYKOR includes such subsidiaries as GMCS, ENSPACE,
BetterFly etc. http://www.maykor.com.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to MAYKOR and its customers from using
ClickSoftware's mobility and scheduling solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd