Frost & Sullivan Recognizes Xora for Its Leadership in Customer
Value for Mobile Workforce Management
MOUNTAIN VIEW, CA--(Marketwired - Apr 29, 2014) - Based on its
recent analysis of the mobile workforce management (MWM) market,
Frost & Sullivan recognizes Xora, a ClickSoftware Company
(NASDAQ: CKSW), with the 2014 North American Frost & Sullivan
Award for Customer Value Leadership. The award highlights Xora's
superior focus on enhancing the value customers receive, beyond
good service, leading to improved customer retention and,
ultimately, market share expansion.
Four key factors have contributed to Xora's leadership in
providing customer value: a best-in-class customer support program
during and after solution deployment; an affordable, cloud-based
delivery model; the forging of strong partnerships with wireless
carriers; and finally, an expanded definition of the solution's use
and value in today's marketplace.
Xora StreetSmart, a suite of configurable mobile apps that turn
any mobile phone or tablet into a powerful productivity tool, is
designed to appeal to a wide range of businesses and public-sector
agencies. The application is highly configurable through an
intuitive, easy-to-use interface and is continually evolving with
new feature releases. Cloud-based SaaS deployment minimizes IT
requirements. The solution also allows customers to easily scale
their implementation, leveraging new features as their needs
evolve. This ultimately creates high-value delivery for each Xora
customer and rapid ROI.
As a part of its promise to provide best-in-class service, Xora
delivers live training to educate users on solution capabilities,
ranging from help creating wireless forms to configuring mobile
jobs and defining mobile business workflows to better realize the
customer's end goals. Xora also invests time and energy to
understand business needs of its customers, which results in clear
ROI expectations for the customer and greater use of Xora's
capabilities, ultimately leading to better service for end
consumers.
With the merging of ClickSoftware and Xora, customers will receive
increased benefits from the ability to expand their functionality
as their business and mobile workforce needs grow. The merging of
the two organizations will enable Xora to leverage ClickSoftware's
global sales operations, while providing ClickSoftware additional
distribution channels through leading wireless carriers.
Xora is both a visionary and evangelist when it comes to the
business potential of mobile workforce management solutions. The
company has spent the past two years working to expand the
industry's view of the value and capabilities that MWM solutions
can deliver--well beyond just understanding employee locations to
transforming mobile business processes in the field.
"By merging Xora and ClickSoftware, we expanded our product
offerings to service companies of all sizes, from 5 to 50,000
mobile workers. We are proud to deliver services that enable them
to provide an exceptional customer experience, while also providing
the tools to achieve outstanding operational performance and grow
their businesses," said Dr. Moshe BenBassat, founder and CEO of
ClickSoftware. "The combination of Xora and ClickSoftware will
enable companies to pick the deployment model that suits their
needs--whether it's an out-of-the-box cloud deployment for an SMB
or enterprise solution to meet more complex business needs."
"Xora knows the SMB sector--its needs, its fears, its pain
points," said Jeanine Sterling, principal analyst, Frost &
Sullivan. "As a result, it understands how to create real value for
small and mid-sized businesses, focusing not just on affordability,
but also on two other make-or-break factors with these
customers--ease of implementation and ease of use. We're very
pleased to recognize Xora, a ClickSoftware Company, with this
Customer Value Leadership Award."
Frost & Sullivan Best Practices Awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research in order to identify
best practices in the industry.
About Xora Xora is the #1 market leader in mobile workforce
management. Our flagship product is a suite of configurable mobile
apps and a Web-based management application that helps mobile
businesses and their field employees work smarter and faster. More
than 15,000 organizations rely on Xora every day to save money and
grow their businesses. Visit Xora on the Web at www.xora.com.
About ClickSoftware ClickSoftware (NASDAQ: CKSW) is the leading
provider of automated mobile workforce management and service
optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization"
concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by
optimizing forecasting, planning, shift and task scheduling,
mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With What,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the United States and Israel, with
offices across Europe, Latin America and Asia Pacific. For more
information, please visit www.clicksoftware.com. Follow us on
Twitter.
Safe Harbor Statement This press release contains express or
implied forward-looking statements within the Private Securities
Litigation Reform Act of 1995 and other U.S Federal securities
laws. These forward-looking statements include, but are not limited
to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31, 2013, and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements, whether as a result of new
information, future events or otherwise.
Amy Rascanin Director Rockpoint Public Relations 203-653-4628
amy@rockpointpr.com
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