CKSW (MM)

Industry Webinar Showcases the Secret of Deploying a Successful Field Service Optimization System Commentary Provided by Gaz Metro - Canada's Largest Gas Distributor, and Nashuatec - a Global Leader in Providing Customers With Document Management Solutions BURLINGTON, Mass., Feb. 11 /PRNewswire-FirstCall/ -- ClickSoftware , the leading provider of end-to-end service optimization solutions, will introduce a Webinar on February 25th that examines how and why some organizations excel in field service. Gaz Metro, the largest distributor of natural gas in Quebec, Canada, will explain how optimized planning, scheduling and street level routing improved productivity and reduced operational costs, enabling the company to do more work with the same number of resources. Nashuatec, part of the international sales and service arm of the Ricoh Group, will discuss how it integrated Service Level Agreements and service optimization into its CRM strategy to be more responsive to customer requests, increasing engineer productivity and 'first time fix' rates. Steve Downton, author of the most recent Benchmarking and Future Trends study for the Association for Service Management International (AFSMI) will provide a real insight into what leading-edge service companies are doing to create success, generate revenues, and satisfy customers. Specifically the Webinar will provide an insight into some key benchmark statistics representing best practices within the high-tech services industry, illustrating how the performances have developed over the last 10 years. In addition, it will consider the industry leaders' opinions of some of the major future trends, and the necessary actions required to accommodate these challenges and opportunities. "Many companies today are aware of significant changes in the demands and expectations that their customers are placing on them. Understanding the current situations and recognizing future strategic trends will be advantageous to these companies so that they can position themselves to effectively respond to the challenge," said Downton. Date: Wednesday, February 25, 2004 Time: 8am PST / 10am CST / 11am EST / 4pm GMT Place: Log on to http://www.clicksoftware.com/webinar to register "To succeed today organizations must separate themselves from the competition by using innovative solutions to excel in delivering service," said Dr Moshe BenBassat, CEO of ClickSoftware. "Our experience confirms AFSMI's research results that companies that adopt new business practices and invest in service optimization outperform those that lag in innovation." About ClickSoftware ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes accurate workload forecasting, strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, call 781 272 5903 or 888-438-3308 or visit http://www.clicksoftware.com/. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and installations, product functionality and scalability and benefits derived therefrom. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that products will not perform as designed or expected; that installations or rollouts will not take place as anticipated; that the expected benefits of the products will not be realized; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2002, subsequent reports on Form 10-Q and Form 8-K and other filings. ClickSoftware does not undertake to update any forward-looking statements. DATASOURCE: ClickSoftware, Inc. CONTACT: Ali Merifield of LEWIS PR, +1-617-454-1100, ; or Simon Morris of ClickSoftware, Inc., +1-781-272-5903, ext. 2293, Web site: http://www.clicksoftware.com/

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