CKSW (MM)

ClickSoftware Promotes Best Practices for Effective Field Service One of world's largest service providers reveals how to increase field force productivity in Webinar on June 22 BURLINGTON, Mass., June 8 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading provider of workforce and service optimization solutions, is hosting a Webinar on best practices for effective field service. Telstra, one of the world's largest telecommunications providers, will explain how it is able to deliver a higher quality and quantity of service using ClickSoftware's ServiceOptimization suite. "One of the greatest challenges for service managers today is dealing with two conflicting forces -- increasingly demanding customers and profit-driven management," said Dr. Moshe BenBassat, CEO of ClickSoftware. "Strict regulatory requirements and increased competition only deepen this conflict. Telstra has experienced all this, but is able to optimally schedule 7,500 technicians for 27,000 calls a day on a single application." Peter Palmer, Manager, Infrastructure Services at Telstra, will explain the challenge Telstra had of delivering efficient and timely service while reducing cost. He will walk the audience through how Telstra implemented a large-scale service optimization solution and is now managing people, process, technology, and risk. Dr. Moshe BenBassat, CEO of ClickSoftware, will address how to forecast service demand and balance geographic skill and mix. Date: Tuesday, June 22, 2004. Time: 8am PDT - 10am CDT - 11am EDT - 4pm UK Place: Your Desktop (internet connection and a separate phone line required) detailed instructions will be provided prior to the event. Register at http://www.clicksoftware.com/webinar ABOUT CLICKSOFTWARE ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, call (781) 272-5903 or (888) 438-3308 or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2003, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. DATASOURCE: ClickSoftware Technologies Ltd. CONTACT: Ali Merifield of LEWIS PR, +1-617-454-1100, or , for ClickSoftware, Inc.; or Simon Morris of ClickSoftware, Inc., +1-781-272-5903, ext. 2293, or Web site: http://www.clicksoftware.com/webinar http://www.clicksoftware.com/

Copyright