BEIJING, July 27,
2022 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ:
IFBD) ("Infobird" or the "Company"), a leading provider of
AI-powered customer engagement solutions in China, today
announced that it has been engaged by Shanghai Ximalaya Technology
Co., Ltd ("Ximalaya"), a leader in China's online audio industry, to optimize
Ximalaya's service quality and improve customer experience by
utilizing Infobird's "Intelligent Interactive Training" solution.
This agreement represents Infobird's entry into the expanding
online audio industry in China,
and opens a new chapter for both parties to work together to deepen
cooperation, and promote high-quality user services.
Ximalaya is the leading online audio platform in China, with a rich audio content ecosystem,
bringing together hundreds of millions of free audio contents such
as audiobooks, children's stories, comic books, Peking Opera, news
segments and radio stations. The mission of the Ximalaya platform
is to empower people to share wisdom and embrace a better life via
voice. Ximalaya has connected hundreds of millions of people across
China and built a platform for
content creators and users to grow together. By 2021, and according
to Ximalaya, approximately 340 million pieces of content in its
audio library containing 101 categories have been accumulated on
the platform.
With the rapid expansion of mobile Internet in China, the public can easily receive massive
amounts of information through smart terminals such as cell phones.
This information fills up everyone's "fragmented" time, among which
audio has become one of the most important ways to obtain content
in people's lives, and the "audio economy" has flourished in recent
years.
According to a survey by Frost & Sullivan, the user scale of
China's Internet audio market is
close to 500 million in 2019. It is expected that with the gradual
rise of knowledge payment and the full use of "fragmented" time,
the value of Internet audio content is expected to continue to
grow, and the user scale is expected to exceed 700 million people
by 2023. China's Internet audio
market size grew from about 3 billion
RMB in 2014 to nearly 10 billion
RMB in 2019, with a compound annual growth rate of nearly
30%. As the willingness of cell phone users to pay for content
further increases, the market size is predicted to exceed
14 billion RMB by 2023.
The huge market scale and user groups make the competition in
the online audio industry increasingly fierce, and therefore improving service experience to
retain users has now become one of the major areas of focus for
enterprises' operating in the online audio industry. In this
cooperation, Ximalaya will utilize Infobird's "intelligent
interactive training" product to conduct comprehensive training and
assessment for customer service personnel, covering hundreds of
service scenarios as well as
knowledge points, and helping
Ximalaya to build an exclusive intelligent practice platform. In
the simulated service scenario, the customer service personnel will
conduct in-depth communication skills practice and assessment with
the AI-played "virtual users" to enhance their own skills and
product awareness, helping the customer service personnel to
communicate with users with unified service and skills standards
when facing real users, improving user service experience and
helping to build brand image and competitive barriers.
As a leading AI SaaS software provider in China, Infobird is committed to making
enterprises' customer engagement more personalized and intelligent.
As an innovative intelligent training product, Infobird's "Intelligent Interactive
Training" penetrates AI and SaaS technology into all aspects of
corporate marketing and customer service training to achieve the
dual upgrade of training management and supporting market growth.
In the future, Infobird hopes to deepen cooperation with Ximalaya,
accelerate the application of "intelligent interactive training" in
the online audio industry, and continue to energize the development
of the "online audio economy" with intelligent technology.
About Infobird Co., Ltd
Infobird, headquartered in Beijing,
China, is a software-as-a-service provider of innovative
AI-powered, or artificial intelligence enabled, customer engagement
solutions in China. For more
information, visit Infobird's website at www.Infobird.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act
of 1995. Words such as "will,"
"future," "expects," "believes," and "intends," or similar
expressions, are intended to identify forward-looking statements.
Statements that are not historical facts, including statements
about the Company's beliefs and expectations, are forward-looking
statements. All forward-looking statements are inherently uncertain
as they are based on current expectations and assumptions
concerning future events, results, conditions or performance of the
Company. Readers are cautioned not to place undue reliance on these
forward-looking statements, which are only predictions and speak
only as of the date they are made. In evaluating such statements,
investors and prospective investors should review carefully various
risks and uncertainties and other matters identified in the
Company's filings with the U.S. Securities and Exchange Commission.
These risks and uncertainties could cause the Company's actual
results to differ materially from those indicated in the
forward-looking statements. The Company undertakes no obligation to
publicly update or revise any forward-looking statements, whether
as a result of new information, future events or otherwise, except
as may be required by law.
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SOURCE INFOBIRD