ISG to Evaluate Providers of Insurance Services
02 Julho 2024 - 12:00PM
Business Wire
Upcoming ISG Provider Lens™ study will
examine service providers helping insurers improve efficiency,
customer experience, innovation
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining service providers helping insurance companies
improve operating efficiency, customer experience and product and
service innovation.
The study results will be published in a comprehensive series of
ISG Provider Lens™ reports, called Insurance Services, scheduled to
be released in December. Three geographically focused reports will
cover industry-specialist providers offering business process
outsourcing (BPO) services for life and retirement (L&R) and
property and casualty (P&C) insurance, third-party
administrator (TPA) services for L&R, and information
technology outsourcing (ITO) services for the insurance industry in
general.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Insurance companies are adopting technology rapidly to enhance
operational resilience and delivery and are seeking providers to
support their technology modernization efforts. Insurers are in
various stages of digital transformation, including implementing
low-code/no-code development for straight-through processing (STP),
embedding intelligence in process automation, exploring
enterprise-wide AI and ML applications and migrating from legacy to
cloud solutions. They are even piloting generative AI (GenAI) in
parts of their operations.
“Many providers are building long-term, mutually beneficial
relationships with insurance firms, enabling them to move up the
services value chain,” said Iain Fisher, director of ISG Provider
Lens Research. “Insurers understand these strategic partners can
create immense value by applying next-generation technologies,
innovative business processes and insurance domain capabilities to
deliver greater efficiency, improved CX and enhanced innovation
with relatively quick turnaround times.”
For the study, ISG has distributed surveys to more than 100
providers of insurance services. Working in collaboration with
ISG’s global advisors, the research team will produce four
quadrants representing the services and solutions the typical
insurer is deploying based on ISG’s experience working with its
clients. The four quadrants are:
- Life and Retirement (L&R) Insurance BPO Services,
evaluating providers offering consulting, technology enablement,
policy administration systems (PAS) and managed services for
insurance products, including life, annuity and supplemental
benefits.
- Property and Casualty (P&C) Insurance BPO Services,
assessing providers offering consulting, technology enablement and
managed services supporting P&C insurance products, including
auto, theft, property and natural catastrophes.
- Life and Retirement (L&R) Insurance TPA Services,
examining licensed providers and TPAs combining BPO and ITO
services to provide L&R insurance companies with complete
business-process-as-a-service (BPaaS), including policy
administration systems (PAS), in the U.S. (This quadrant will not
be included in the Europe and Australia-New Zealand reports.)
- Insurance ITO Services, examining providers supporting
transformation of legacy systems using modern digital technologies
for improved profitability, efficiency and CX. Providers must have
expertise in system integration and business transformation. As
part of this quadrant, ISG will evaluate providers serving the
midmarket, as well as those with proven experience in
next-generation cloud, data and security technologies..
The study will examine products and services available in North
America, Europe and Australia-New Zealand (ANZ). ISG analyst Ashish
Jhajharia will serve as author of each of the three regional
reports.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Providers not
listed in the brochure can contact ISG and ask to be included in
the studies.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240702122944/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
Information Services (NASDAQ:III)
Gráfico Histórico do Ativo
De Jun 2024 até Jul 2024
Information Services (NASDAQ:III)
Gráfico Histórico do Ativo
De Jul 2023 até Jul 2024