Cable & Wireless Improves Customer Service and Reduces Operating Costs with Expanded Deployment of InfoVista
02 Maio 2005 - 3:00AM
Business Wire
Real-time Performance Management, Flexible Customer Reporting and
Ease of Integration Meet External and Internal Customer
Requirements InfoVista (NASDAQ: IVTA - Nouveau Marche:
FR0004031649), the leading service-centric performance management
software company, today announced that Cable & Wireless is
expanding its deployment of InfoVista to help enhance customer
service while reducing operating costs. Cable & Wireless chose
InfoVista as its single performance management vendor for the
support of their managed Internet Protocol (IP) services, which
include IP Telephony, IP VPN and server management. Performance
management is becoming a strategic initiative for service providers
like Cable & Wireless whose ability to thrive in an
increasingly competitive market for communications services depends
on their success providing new services and better support to
customers. Increasing its edge in the market, Cable & Wireless
selected InfoVista's solutions over a range of options on the
market based on InfoVista's service-centric approach to performance
management. InfoVista was the only provider able to deliver both
historical and real-time information on network performance. These
critical capabilities enable Cable & Wireless to provide the
reporting flexibility and visibility into network events that its
customers require. In addition, it is able to speed time to market
for new services, ensuring end users experience new offerings with
the highest performance possible from the outset. "As a leading
communications company, we continually strive to enhance the
customer experience while optimizing our infrastructure to manage
costs," said John Bateman, Director of Network Support Systems,
Cable & Wireless. "InfoVista has the technology and creativity
to help support our business in the delivery of innovative services
for our customers." InfoVista's uniquely adaptive and real-time
technology platform provides Cable & Wireless with new and
powerful capabilities including: an advanced portal to quickly
change and adapt customer reporting as required; scalability to
support both IP and non-IP data and consolidate management;
real-time visibility to optimize network performance; and an open
architecture to integrate with existing systems and maximize use of
the current infrastructure. External customers as well as
operations and engineering divisions between various levels of the
organization will reap the benefits of these capabilities. "In
order to survive and thrive in this time of widespread and rapid
convergence, top-notch organizations must take a service-centric
approach to performance management while paying careful attention
to the bottom line," said Julien Dahan, Senior Vice President,
Europe Sales for InfoVista. "We are gratified that Cable &
Wireless has turned to us once more as they expand their service
offering and continue to strive for the highest levels of customer
satisfaction." About Cable & Wireless Cable & Wireless is
one of the world's leading international communications companies.
It provides voice, data and IP (Internet Protocol) services to
business and residential customers, as well as services to other
telecoms carriers, mobile operators and providers of content,
applications and internet services. Cable & Wireless' principal
operations are in the United Kingdom, continental Europe, Asia, the
Caribbean, Panama and the Middle East. For more information about
Cable & Wireless, go to www.cw.com. About InfoVista InfoVista
is the Service-Centric Performance Management Software Company that
assures the optimal delivery of business-critical IT services.
Driven by a uniquely adaptive and real-time technology foundation,
InfoVista solutions improve business effectiveness, reduce
operating risk, lower cost of operations, increase agility and
create competitive advantage. Eighty percent of the world's largest
service providers as ranked by Fortune(R), as well as leading
Global 2000 enterprises, rely on InfoVista to enhance the business
value of their technology assets. Representative customers include
Allstream, Banques Populaires, Banque de France, Broadwing
Communications, Defense Information Systems Agency (DISA), Deloitte
& Touche, Deutsche Telecom, France Telecom, Savvis Corporation,
SingTel, US Cellular and Verio Inc. InfoVista stock is traded on
the NASDAQ (IVTA) and the Nouveau Marche (FR0004031649). For more
information about the company, please visit www.infovista.com.
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