Liverpool Football Club Scores a Win With Mitel Cloud Solution for Communications and Collaboration
26 Novembro 2018 - 12:00PM
Mitel® (Nasdaq:MITL) (TSX:MNW) today signed a multi-year
partnership with Liverpool Football Club (LFC) to become the Club’s
Official Global Unified Communications Partner. LFC and Mitel will
work together to enhance the fan and employee experience by
implementing a high-performance cloud communications and
collaboration solution. The new partnership will transform
communications at Anfield Stadium, head offices, training grounds
and retail facilities with a unified cloud platform focused on
delivering optimal efficiency, security and reliability.
As part of the solution, advanced cloud contact center
capabilities will help the Club deliver an improved fan experience
by reducing wait times. Omnichannel functionality will link
supporter contacts across all voice and digital platforms to
provide a more holistic view of interactions. Combined with
seamless Salesforce integration, service agents will benefit from
deeper insights into each supporter’s engagement history and be
able to offer a faster, more tailored fan experience.
The new cloud-based system will also ensure LFC employees can
communicate and collaborate from anywhere on any device, increasing
their efficiency and giving them access to the people and
information they need to make informed decisions faster, whether
from the office or traveling for Club matches and events. In
addition, the solution provides a future-proof communications
framework for the continuous evolution of LFC’s digital engagement,
fan experience, self-service and desktop unification strategy.
Quotes
“We’re delighted to welcome Mitel as our new Official Global
Unified Communications Partner,” said Billy Hogan, Managing
Director and Chief Commercial Officer, Liverpool FC. “We are always
looking for ways to enhance the experience that we provide to our
supporters. With Mitel’s expertise, we will upgrade our technology
and improve the speed and quality of our service. In addition, we
will have the ability to introduce new channels and intelligent fan
self-service capabilities. Ultimately, the partnership with Mitel
will enable us to simplify fan journeys and create seamless
interactions.”
“Highly competitive organizations like Liverpool Football Club
understand the importance of building all aspects of performance
into their game plans, including the key role communications and
collaboration play on and off the pitch,” said Jeremy Butt, Mitel’s
Senior Vice President, International. “Mitel is honored to partner
with LFC and deliver cloud services that will help elevate their
Club operations, increase staff productivity and support fan
engagement.”
Additional Facts
- Mitel is the only brand recognized across Gartner’s three Magic
Quadrants for Contact Center, Unified Communications and Unified
Communications as a Service.
- Mitel is also the choice of the Boston Red Sox, a sister
organization of LFC, and works with more than 30 leading sports
franchises, clubs, leagues and stadiums around the world.
- Mitel and MLB will present the London Series 2019 between the
New York Yankees and Boston Red Sox scheduled for June 29-30 at
London Stadium.
Related Materials
- Learn more about how Mitel will enhance the fan and employee
experience at LFC
- Download a free copy of the “Customer Experience for Dummies”
e-book.
- Learn more about Mitel’s integration with Google Cloud Contact
Center AI.
- Download the white paper on Mitel’s Global Benchmark Study to
find out what 5,000 respondents think about today’s customer
service.
About Mitel A global market leader in business
communications powering more than two billion business
connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and
service providers connect, collaborate and provide innovative
services to their customers. Our innovation and communications
experts serve more than 70 million business users in more than 100
countries. For more information, go to www.mitel.com and follow us
on Twitter @Mitel.
Mitel is the registered trademark of Mitel Networks
Corporation.
All other trademarks are the property of their respective
owners.
MITL-C
About Liverpool Football ClubFounded in 1892,
Liverpool FC is one of the world’s most historic and famous
football clubs, having won 18 League Titles, seven FA Cups, eight
League Cups, five European Cups, three UEFA Cups, three European
Super Cups and 15 Charity Shields.
As a socially responsible Club, Liverpool FC is proud of its
heritage and plays a proactive role in its communities through its
official charity, Liverpool FC Foundation, which aims to create
life changing opportunities for children and young people in
Merseyside and beyond, and the Red Neighbours programme, which
creates events and experiences specifically aimed at improving the
lives of those living in and around the Anfield area (L4, L5 and
L6).
Liverpool FC is a global brand and works with leading edge
commercial partners around the world providing unparalleled
commercial opportunities.
Contact Information
MitelSandrine Quinton
+33 130 964 301 sandrine.quinton@mitel.com Liverpool FC PR
Office +44 151 432 5686PR-Department@liverpoolfc.com |
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