NightHawk Posts Report Card From Independent Research Firm's Survey of 355 Customers Serving Nearly 800 Sites
31 Agosto 2010 - 9:10AM
According to The HSM Group Ltd., an independent, third-party
research firm, NightHawk Radiology Services (Nasdaq:NHWK), the
leading provider of radiology solutions to radiology groups across
the United States, achieved outstanding satisfaction ratings in a
survey of its customers released today. Nearly 50% of NightHawk
customers responded to the survey – making this the most
comprehensive, statistically significant and revealing report card
available.
"NightHawk didn't want to survey just a small group of hand
selected participants," explained Brett Plummer, Research Director,
The HSM Group, "but rather pursue an inclusive survey that captured
feedback from hundreds of respondents across their entire customer
base."
The HSM Group conducted a comprehensive online survey to solicit
feedback directly from NightHawk's customer base in order to better
understand the key drivers of customer satisfaction and establish
benchmarks for NightHawk to measure and enhance future performance.
Top satisfaction ratings were achieved in key areas such as
customer service, report quality and communication. High ratings
included: communication of critical findings; accuracy of results;
and access to NightHawk radiologists and personnel. The top three
reasons customers cited for using NightHawk services were
turnaround times, quality of physician reports, and value.
"Improving the lives of radiologists and setting the standard
for high quality care has always been the core mission of
NightHawk," said Timothy Myers, MD, Chief Medical Officer. "We
pride ourselves on always being responsive to our customers' needs,
and the high satisfaction scores reported in this survey validate
our efforts."
"We are intensely focused on doing the right things to support
the success of our customers," said Dave Engert, CEO of NightHawk.
"We are pleased with the overwhelming customer response and greatly
value the candid feedback, and will use that knowledge to ensure
that we continue to raise the standard for transparency, quality,
customer service and patient care."
Results of the survey can be viewed on NightHawk's web site at
http://www.NightHawkrad.net
About The HSM Group, Ltd.
The HSM Group, Ltd. (HSM) is an Arizona-based, privately owned
full-service research, consulting, and strategy firm working
exclusively in health care since 1983. It provides actionable
quantitative and qualitative research for a diverse set of industry
leaders, including pharmaceutical companies, medical device
companies, health plans (commercial & Medicare products),
hospitals/IDSs, hospital associations, pharmacy benefit managers
(PBMs) and other health care organizations. For more information,
visit http://www.hsmgroup.com/.
About NightHawk
NightHawk Radiology (Nasdaq:NHWK) is leading the transformation
of the practice of radiology by providing high-quality,
cost-effective solutions in the U.S. NightHawk provides the most
complete suite of solutions, designed to increase efficiencies and
improve the quality of patient care and the lives of radiologists.
NightHawk's team of U.S. board-certified, state-licensed, and
hospital-privileged physicians are located in the United States,
Australia, and Switzerland. They provide services 24 hours a day, 7
days a week, to over 1,500 sites, representing approximately 26
percent of all U.S. hospitals. For more information, visit
http://www.nighthawkrad.net or call 866-400-4295. For real-time
updates, follow @NightHawk__Rad on Twitter or Facebook.
The NightHawk Radiology Services logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=5531
"NHWKG"
CONTACT: Amendola Communications for NightHawk
Janet Cabibbo
480.664.8412, x15
jcabibbo@acmarketingpr.com
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