SoundBite Communications Announces DecisionPoint Analytics to Optimize Customer Experience
06 Maio 2013 - 12:47PM
SoundBite Communications (Nasdaq:SDBT)
– Marketing, customer care, and collections
professionals are often challenged to derive meaning, insight, and
value from the onslaught of data resulting from customer
engagements, including multi-channel campaigns delivered via
dialer, voice messaging, text, web, and email. Answering the
need to make smarter and more informed business decisions,
SoundBite Communications announces DecisionPoint, a cloud-based,
real-time analytics solution. DecisionPoint offers complete
visibility into campaign performance and provides business users
with on-demand access to intuitive dashboards, interactive
visualizations, and customized reporting to optimize virtually all
aspects of customer engagements.
DecisionPoint lets organizations understand how customers
respond to their communications across and within channels and then
enables clients to intelligently optimize campaigns to increase
connect and response rates, reduce costs, and improve the customer
experience. It works in conjunction with SoundBite's
cross-channel customer engagement platforms and solutions to
deliver real-time, actionable, and integrated contact strategy
reporting, monitoring, and optimization. DecisionPoint
leverages interactive visualizations, performance monitoring, data
mining, and predictive analytics to provide invaluable insights;
and it allows SoundBite clients to:
- Better target customer segments
- View data in easy-to-visualize graphs and charts
- Optimize in-progress and future campaigns with actionable
insights
- Integrate data from third-party platforms for enriched
analytics
- Increase response rates while reducing campaign costs
SoundBite's DecisionPoint Consulting Services provide testing,
analysis, review, and refinement of customer engagement strategies
in partnership with clients to define business objectives, contact
tactics, and customer segmentations that optimize campaign
initiatives. SoundBite's professional services team has years
of experience working with clients to improve customer interactions
via intelligent, cross-channel communications. The team has
expertise in leveraging analytics best practices and translating
data intelligence into competitive advantages across the customer
lifecycle including promoting products and services, providing
proactive customer care, and collecting payments.
DecisionPoint provides a comprehensive view into customer
communications data and the insight to act upon it. Key
capabilities include:
- Analytics across and within channels, including: voice
(predictive dialer, automated voice messaging), text, email, and
web
- Intuitive and interactive dashboards, graphs, and
visualizations
- On-demand access via browsers, tablets, mobile devices, and
wall boards
- Automated and scheduled email alerts
- Export capabilities, including into Microsoft Excel, CSV, PDF,
and PPT formats
"DecisionPoint delivers a powerful combination of ease-of-use
and robust analytics and reporting," said Anthony Chamberas,
director of business intelligence at SoundBite
Communications. "Analyzing what would otherwise be an
overwhelming quantity of raw campaign data, DecisionPoint brings
real-time insight enabling our clients to make decisions that
optimize their customer communications campaigns. The end
result is increased customer loyalty, better response rates, and
far more effective calls-to-action."
For more information about SoundBite's DecisionPoint,
please visit
sndb.it/DecisionPoint.
About SoundBite Communications
SoundBite Communications is a customer experience management
company with deep expertise in delivering cloud-based mobile
marketing, proactive customer care, and collections/payments
solutions. More than 450 global end-clients, including nearly
50 Fortune 500 companies, leverage SoundBite's proactive
multi-channel communications and preference management platforms to
power 2.5 billion personalized and compliant customer interactions
annually across the full consumer lifecycle. Visit
SoundBite.com and follow SoundBite on Twitter @SoundBiteComm for
more information. SoundBite is a registered service mark of
SoundBite Communications, Inc.
CONTACT: IR & Media Contact:
Lynn Ricci
SoundBite Communications
781-897-2696
lricci@soundbite.com
Soundbite Communications, Inc. (MM) (NASDAQ:SDBT)
Gráfico Histórico do Ativo
De Mai 2024 até Jun 2024
Soundbite Communications, Inc. (MM) (NASDAQ:SDBT)
Gráfico Histórico do Ativo
De Jun 2023 até Jun 2024