HOLMDEL N.J.,
March 21, 2022
/PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud
communications helping businesses accelerate their digital
transformation, today announced that it has strengthened its
Jumper.ai conversational commerce application with new video
capabilities and integrations for a more engaging retail
experience.
Conversational Commerce is an in-demand retail trend that
capitalizes on the growing convergence of shopping and
conversations on platforms such as Messenger, WhatsApp and
Instagram, using the chat feature to create a seamless shopping
experience. This new enhancement to Vonage's Jumper.ai
conversational commerce application will enable brands to
seamlessly invite buyers to a live video interaction with an
in-store associate or customer service agent. This allows consumers
to engage in personal conversations about products from anywhere
while helping retailers build trusted relationships with
customers.
Delivered with Vonage Video Express, Vonage now enables agents
to initiate a face-to-face video with customers in just one click
from within the unified agent interface while messaging with the
customer. With one in five consumers using live chat or in-app chat
daily and 3 in 5 consumers video chatting with a business more now
than they were 18 months ago, retailers are expected to be present
everywhere their customers are and providing options for video
offers a more personalized experience and can result in higher
conversion to product sales.
"The video capabilities added to Jumper.ai, Vonage's
Conversational Commerce application, will enhance interactions
between brands and consumers across the full spectrum of customer
engagement points," said Yash Kotak,
Senior Director, Product Management at Vonage and Founder of
Jumper.ai. "Vonage continues to innovate to meet customers'
evolving needs, with embedded commerce capabilities to drive more
engaging, personalized experiences from anywhere, on any
channel."
"Conversations between companies and their customers span every
available channel," explains Dan
Miller, lead analyst at Opus Research. "Now Vonage's
Jumper.ai simplifies the transition between messaging and video for
a three-dimensional experience that both customers and retailers
will find more rewarding because of its richness and personalized
nature."
Jumper.ai creates omnichannel, messaging-first customer
engagement and shopping journeys across social, messaging, and web
(WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS,
LINE, Google Ads, brand websites, and more). As social messaging
becomes more important to consumers across the globe as a quick and
direct way of connecting with their favorite brands, the
application meets the needs of major global brands such as L'Oréal
and Burger King, helping them to connect with consumers, while also
turning these conversations into richer AI-enabled customer
experiences.
Jumper.ai was acquired by Vonage in October 2021 and is now sold globally through
Vonage with enhancements to provide EU compliance and integration
with the Vonage Messages API for easy adoption by current Vonage
API customers.
To learn more about Vonage, visit www.vonage.com.
About Vonage
Vonage (Nasdaq:VG), a global
cloud communications leader, helps businesses accelerate their
digital transformation. Vonage's Communications Platform is fully
programmable and allows for the integration of Video, Voice, Chat,
Messaging, AI and Verification into existing products, workflows
and systems. Vonage's fully programmable unified communications and
contact center applications are built from the Vonage platform and
enable companies to transform how they communicate and operate from
the office or remotely - providing the flexibility required to
create meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage