Witness Enterprise Solutions to Present at BAI Retail Delivery Conference & Expo
15 Novembro 2006 - 5:02PM
Business Wire
Witness Enterprise Solutions, a division of global workforce
optimization software and services provider Witness Systems
(NASDAQ: WITS), today announced that its General Manager Darryl
Demos will present in the Solutions Showcase occurring during this
week�s BAI Retail Delivery Conference & Expo in Las Vegas. The
session entitled �What Call Center Workforce Optimization Brings to
Financial Services Will Change Branch Management Forever� is
scheduled to take place in Theater 3 on Thursday, November 16 at
11:50 a.m. PT in the Exhibit Hall. During the showcase, Demos will
explore new methods to address old challenges � including examining
how call center technology can optimize workflow, performance and
customer satisfaction in today�s retail branch banking operations.
Demos will also highlight how Witness Enterprise Solutions � a
combination of the former market-leading Demos Solutions and
Exametric organizations � is delivering a new set of branch-based
performance management and workforce optimization solutions. What
has been widely successful for years in the call center environment
is now available for the branch community. Forecasting, scheduling
and resource planning team up with the ability to capture the
customer experience, drive quality assurance, increase adherence,
automate performance evaluations and analysis, deliver training to
staff, increase retention and build customer loyalty. For more
information about the session highlighted above or the new Witness
Enterprise Solutions group, please visit www.witness.com. About
Witness Enterprise Solutions Witness Enterprise Solutions, part of
Witness Systems, was formed in 2006 following the successful
combination of Demos Solutions and Exametric. Focused on workforce
optimization for the retail financial services market, as well as
other enterprise operations, its Impact 360 software combines
unique, proven workforce management functions � including resource
planning, forecasting and scheduling � with such complementary
capabilities as process and quality assurance, performance
management and scorecards, evaluations and reporting, staff
training, and best practice services. With Impact 360 from Witness
Enterprise Solutions, financial service organizations can drive
profitability, ensure cross-channel service consistency, and
deliver high quality customer experiences. About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360�
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and eLearning.
Primarily deployed in contact centers � as well as the remote,
branch and back offices of global organizations � the workforce
optimization solution captures, analyzes and enables users to share
and act on cross-functional information across the enterprise. With
Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer
experience and build customer loyalty. For more information, visit
us at www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves expectations,
plans, intentions or strategies regarding the future are
forward-looking statements that are not facts and involve a number
of risks and uncertainties. They are identified by words such as
"will," "anticipates," "expects," "intends," "plans," "believes,"
"estimates," and similar expressions and statements about present
trends and conditions that may extend into the future. These
statements are based upon information available to Witness Systems
as of the date of this release, and the company assumes no
obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of
future performance and are subject to risks, uncertainties and
other factors, some of which are beyond our control and may cause
actual results to differ materially from our current expectations.
Some of the factors that could cause actual future results to
differ materially from current expectations include the company's
ability to compete successfully in the future; fluctuations and
changes in customer demand and preferences; the timing of orders;
the company's ability to manage its growth; the risk of new product
introductions and customer acceptance of new products; the rapid
technological change which characterizes the company's markets; the
risks associated with international sales as the company expands
its markets, including the risks associated with foreign currency
exchange rates; the ability of the company to complete and
integrate successfully the Demos Solutions and Exametric
acquisitions and any other acquisitions or investments it may make;
strategy and execution risks relating to these and other
acquisitions and investments; the risk of management distraction
and other consequences that might result from the review of certain
option grants and option granting practices described in the
Current Report on Form 8-K filed by the Company on August 11, 2006
and related developments, as well as other risks identified under
the caption "Management's Discussion and Analysis of Financial
Condition and Results of Operations" in the company's Form 10-K for
the year ended December 31, 2005 and its Form 10-Q for the quarter
ended March 31, 2006, as filed with the Securities and Exchange
Commission. Witness, Impact 360, Improve Everything and the Witness
logo are the trademarks (registered or otherwise) of Witness
Systems, Inc. protected by laws of the U.S. and other countries.
All other trademarks mentioned in this document are the property of
their respective owners. Witness Enterprise Solutions, a division
of global workforce optimization software and services provider
Witness Systems (NASDAQ: WITS), today announced that its General
Manager Darryl Demos will present in the Solutions Showcase
occurring during this week's BAI Retail Delivery Conference &
Expo in Las Vegas. The session entitled "What Call Center Workforce
Optimization Brings to Financial Services Will Change Branch
Management Forever" is scheduled to take place in Theater 3 on
Thursday, November 16 at 11:50 a.m. PT in the Exhibit Hall. During
the showcase, Demos will explore new methods to address old
challenges - including examining how call center technology can
optimize workflow, performance and customer satisfaction in today's
retail branch banking operations. Demos will also highlight how
Witness Enterprise Solutions - a combination of the former
market-leading Demos Solutions and Exametric organizations - is
delivering a new set of branch-based performance management and
workforce optimization solutions. What has been widely successful
for years in the call center environment is now available for the
branch community. Forecasting, scheduling and resource planning
team up with the ability to capture the customer experience, drive
quality assurance, increase adherence, automate performance
evaluations and analysis, deliver training to staff, increase
retention and build customer loyalty. For more information about
the session highlighted above or the new Witness Enterprise
Solutions group, please visit www.witness.com. About Witness
Enterprise Solutions Witness Enterprise Solutions, part of Witness
Systems, was formed in 2006 following the successful combination of
Demos Solutions and Exametric. Focused on workforce optimization
for the retail financial services market, as well as other
enterprise operations, its Impact 360 software combines unique,
proven workforce management functions - including resource
planning, forecasting and scheduling - with such complementary
capabilities as process and quality assurance, performance
management and scorecards, evaluations and reporting, staff
training, and best practice services. With Impact 360 from Witness
Enterprise Solutions, financial service organizations can drive
profitability, ensure cross-channel service consistency, and
deliver high quality customer experiences. About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and eLearning.
Primarily deployed in contact centers - as well as the remote,
branch and back offices of global organizations - the workforce
optimization solution captures, analyzes and enables users to share
and act on cross-functional information across the enterprise. With
Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer
experience and build customer loyalty. For more information, visit
us at www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves expectations,
plans, intentions or strategies regarding the future are
forward-looking statements that are not facts and involve a number
of risks and uncertainties. They are identified by words such as
"will," "anticipates," "expects," "intends," "plans," "believes,"
"estimates," and similar expressions and statements about present
trends and conditions that may extend into the future. These
statements are based upon information available to Witness Systems
as of the date of this release, and the company assumes no
obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of
future performance and are subject to risks, uncertainties and
other factors, some of which are beyond our control and may cause
actual results to differ materially from our current expectations.
Some of the factors that could cause actual future results to
differ materially from current expectations include the company's
ability to compete successfully in the future; fluctuations and
changes in customer demand and preferences; the timing of orders;
the company's ability to manage its growth; the risk of new product
introductions and customer acceptance of new products; the rapid
technological change which characterizes the company's markets; the
risks associated with international sales as the company expands
its markets, including the risks associated with foreign currency
exchange rates; the ability of the company to complete and
integrate successfully the Demos Solutions and Exametric
acquisitions and any other acquisitions or investments it may make;
strategy and execution risks relating to these and other
acquisitions and investments; the risk of management distraction
and other consequences that might result from the review of certain
option grants and option granting practices described in the
Current Report on Form 8-K filed by the Company on August 11, 2006
and related developments, as well as other risks identified under
the caption "Management's Discussion and Analysis of Financial
Condition and Results of Operations" in the company's Form 10-K for
the year ended December 31, 2005 and its Form 10-Q for the quarter
ended March 31, 2006, as filed with the Securities and Exchange
Commission. Witness, Impact 360, Improve Everything and the Witness
logo are the trademarks (registered or otherwise) of Witness
Systems, Inc. protected by laws of the U.S. and other countries.
All other trademarks mentioned in this document are the property of
their respective owners.
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