Fleetwood Recognizes Outstanding Customer Satisfaction Achievers at National Dealer Meeting in Las Vegas
11 Setembro 2008 - 8:30AM
PR Newswire (US)
RIVERSIDE, Calif., Sept. 11 /PRNewswire/ -- Fleetwood Enterprises'
RV Group, a leading producer of recreational vehicles, presented
152 dealers with its 17th annual Circle of Excellence award during
its 2007 National Dealer Meeting at the Paris Hotel and Convention
Center in Las Vegas, Nev. on Wednesday, September 3, 2008.
Fleetwood awards the Circle of Excellence to dealers who received
positive Customer Satisfaction Index (CSI) scores from at least
93.5% of their customers surveyed. "Our Circle of Excellence awards
celebrate Fleetwood dealers who provide the ultimate in customer
service and demonstrate the high value they place on their customer
relationships and customer satisfaction," said Paul Eskritt,
president of Fleetwood's RV Group. "Once again this year we had the
privilege of honoring one dealership who has received perfect CSI
scores every year since the inception of the Circle of Excellence
award program 17 years ago." Stewart's RV from Saint Clairsville,
OH -- which has been the only dealership to achieve CSI perfection
-- received a standing ovation from the audience filled with peers,
Fleetwood associates and suppliers. "People always want to know our
secret," said Bob Stewart, owner of Stewart's RV and a Fleetwood
dealer since 1950. "And I tell them there really is no secret. We
just treat people the way we would want to be treated, and we never
take advantage of any relationship we have -- no matter how long we
have known them." About Fleetwood Enterprises Fleetwood RV is the
recreational vehicle operations group within Fleetwood Enterprises,
Inc. (NYSE:FLE), a leading producer of recreational vehicles and
manufactured housing through its subsidiaries. Fleetwood's
recreational vehicle line includes motor homes, travel trailers,
and fifth wheels. Fleetwood RV products are distributed through a
nationwide network of approximately 750 dealers. For more
information on Fleetwood Enterprises, visit our website at
http://www.fleetwood.com/. Media Contact: Heather Everett (951)
377-3852 DATASOURCE: Fleetwood Enterprises CONTACT: Heather
Everett, +1-951-377-3852, , Fleetwood Enterprises Web site:
http://www.fleetwood.com/
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