Leading Mortgage Servicer Rolls Out New
Servicing Platform Allowing Lenders to
Better Manage the
Homeowner Experience
VIRGINIA BEACH, Va., Feb. 6, 2024
/PRNewswire/ -- LoanCare®, a top U.S. mortgage subservicer,
announced it has introduced a wholly re-imagined, re-engineered,
and re-designed version of the myloancare.com website powered by
its proprietary software. The new homeowners' website provides a
path towards a more consumer-centric tech-driven future through
state-of-the-art capabilities designed for quick interactions and
intuitive self-service options.
Our vision to make the mortgage journey
straightforward for homeowners to navigate and lenders to manage
continues to fuel our innovation.
"Our vision to make the mortgage journey straightforward for
homeowners to navigate and lenders to manage continues to fuel our
innovation," said Dave Worrall,
President of LoanCare. "This proprietary mortgage management
platform was built with analytical insight, authoritative market
research, and client collaboration. It is the latest demonstration
of LoanCare's commitment to providing an exceptional digital
experience for our clients and homeowners."
Empowering Lenders with Enhanced Visibility, Multi-Lingual
Support
Simplifying the user experience is a top priority
at LoanCare. As such, the new website capabilities are focused on
frictionless functionality and personalized
convenience. Website highlights include the ability to
communicate with homeowners through their preferred method – text,
email, or phone – and language, English or Spanish. The platform's
technology provides a modernized experience enabling homeowners to
self-serve on the go with advanced tools and support information.
The refreshed design provides an at-a-glance loan overview through
a visual dashboard with quick access to payment details, documents,
and popular resources.
For LoanCare clients, the new website provides a more
comprehensive line of sight into the customer's experience through
the Homeowner View feature located within their portal, LoanCare
Client Connect™. The new website also offers extended retention
opportunities through LoanCare ABM™, an account-based marketing
platform for clients to promote offers, programs, and content
relevant to a particular homeowner.
LoanCare retains complete control over the website, allowing the
company to quickly pivot to meet market dynamics, government
programs, regulatory compliance, and servicing updates. The ability
to serve homeowners and clients through any event whether it's
recessions, disasters, pandemics, or the next unknown is paramount
to a successful subservicing partnership.
"By leveraging robust data inputs in the development of next-gen
tools like our new homeowner website, we continue to advance
LoanCare services to a place where tech prowess and exceptional
user experiences converge," said Worrall.
About LoanCare
LoanCare is a top national provider of full-service, component,
and interim mortgage loan subservicing. The company is known for
delivering a superior customer experience through personalization
and convenience. Its proprietary portfolio management platform,
LoanCare Analytics™, identifies risk and opportunity quickly to
enable smarter decisioning across the servicing spectrum. For 40
years, LoanCare has been servicing loans for banks, credit unions,
independent mortgage companies, and portfolio investors. LoanCare
is part of Fidelity National Financial (NYSE: FNF), a Fortune 500
company and leading provider of title insurance and transaction
services to the real estate and mortgage industries. For more
information, visit www.loancare.com.
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SOURCE LoanCare