Elevate Customer and Insurer Experiences with New Guidewire Marketplace Apps from Genesys
21 Fevereiro 2024 - 10:55AM
Business Wire
New integrations introduce more communication
channels and self-service options for insurers to connect with
policyholders
Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in
AI-powered experience orchestration, announced the Genesys Cloud™
platform’s new Ready for Guidewire validated accelerators are now
available to ClaimCenter and PolicyCenter users in the Guidewire
Marketplace.
Policyholders desire convenience and transparency during
interactions, whether they need updates on a claim status, payment
notification, or are reaching out about a more complex issue. But
many insurers cannot scale personalization for their customers due
to limited communication channels and lack of self-service
options.
The collaboration between Genesys and Guidewire allows insurance
companies to create stronger connections with policyholders and
increase operational efficiency. The Genesys G2 Connect
Accelerators enable insurers working in Guidewire to automatically
populate a customer’s claim or policy as soon as a call is
received. Policyholders are also empowered to quickly resolve
simple requests through self-service options and connect with
agents on the communication channel of their choice.
“Our new integration allows insurers to offer secure, auditable,
and trackable interactions with customers across all channels,”
said Chris Becker, Global Vice President, Architecture and Industry
Innovation, Genesys. “Together with Guidewire, we are helping
insurance professionals to connect more authentically with their
customers driven by the innovation and experience orchestration
capabilities of Genesys Cloud.”
Leveraging the AI-powered experience orchestration capabilities
of Genesys Cloud, the integrations enable insurers to choose
to:
- Communicate with policyholders through their preferred channel
directly within Guidewire, actively managing each customer
interaction;
- Personalize interactions with policyholders through automatic
data exchange between Genesys and Guidewire, resulting in increased
operational efficiency;
- Empower policyholders with 24/7 self-service options through
voice, digital, and messaging channels for streamlined service;
and
- Proactively send claim or policy status update notifications to
policyholders, fueled by triggers in Guidewire, to reduce costs and
customer effort.
“Congratulations to Genesys on the release of its new
ClaimCenter and PolicyCenter apps,” said Will Murphy, Vice
President, Global Technology Alliances, Guidewire. “Genesys’
technology helps insurers to deliver convenience and
personalization to customers, meeting customers where they’re at,
reducing effort, and boosting satisfaction and loyalty.”
About Genesys
Genesys empowers more than 7,500 organizations in over 100
countries to improve loyalty and business outcomes by creating the
best experiences for customers and employees. Through Genesys
Cloud, the #1 AI-powered experience orchestration platform, Genesys
delivers the future of CX to organizations of all sizes so they can
provide empathetic, personalized experience at scale. As the
trusted, all-in-one platform born in the cloud, Genesys Cloud
accelerates growth for organizations by enabling them to
differentiate with the right customer experience at the right time,
while driving stronger workforce engagement, efficiency and
operational improvements. Visit www.genesys.com.
About Guidewire PartnerConnect ecosystem and Ready for
Guidewire
Guidewire’s solution ecosystem is the largest in the P&C
industry, with over 185 solution partners providing over 215
integrations in the Guidewire Marketplace. Guidewire PartnerConnect
Solution partners provide software, technology, and data solutions
as well as insurance support services. Our Solution partners help
drive business value and innovation for insurers by developing and
delivering integrations, extensions, apps, and other complementary
solutions for Guidewire products. All of our Ready for Guidewire
partner solutions are validated for security, quality, and
compatibility with Guidewire, and can be found on the Guidewire
Marketplace.
For more information about Guidewire PartnerConnect, please
visit http://www.guidewire.com/partners.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and machine learning to deliver our platform as a cloud
service. More than 540 insurers in 40 countries, from new ventures
to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with more than 1,600 successful projects, supported
by the largest R&D team and partner ecosystem in the industry.
Our marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on X (formerly known as Twitter) and LinkedIn.
NOTE: For information about Guidewire’s
trademarks, visit https://www.guidewire.com/legal-notices.
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version on businesswire.com: https://www.businesswire.com/news/home/20240221783087/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1.650.464.1177 mcobb@guidewire.com
Lauren Baca External Communications Specialist Genesys
lauren.baca@genesys.com
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