Hibernia Announces Loan Deferral Payment Arrangement for Consumer, Small-Business and Mortgage-Banking Customers Impacted by Hur
02 Setembro 2005 - 4:26PM
Business Wire
Hibernia (NYSE:HIB) has made the following arrangements for the
extension of consumer, small-business and mortgage-banking loan
payments: -- For Hibernia consumer borrowers in Louisiana and
Mississippi zip codes beginning with 700, 701, 703, 704, 394, 395
and 396, Hibernia will defer all payments on consumer loans and
lines of credit until January 2006. This policy also will apply to
all small-business loans and lines of credit up to $1 million.
Individual hardship cases not addressed by this policy will be
handled on an individual basis. -- All automatic deduction payments
from checking accounts related to these loans will be suspended
during the deferment period. If a borrower wishes to continue
automatic deductions, payments cannot be deferred. All automatic
deduction authorizations will be restored on Jan. 1, 2006. -- For
Hibernia customers impacted by the hurricane whose residential
first mortgages are held by Hibernia, the bank will suspend up to
three months of first-mortgage payments. There will be no credit
reporting on these accounts during this period. The bank also will
grant up to 18 months of temporary forbearance to repay suspended
payments, also with no credit reporting. Customers should contact
their applicable mortgage servicer at 1-877-636-4008 or
1-877-636-4013 for details and arrangements. The Department of
Housing and Urban Development instituted a moratorium on
commencement and/or continuation of foreclosure action on homes in
a federally declared disaster area for a period of 90 days from the
date of the declaration. Also, government insured mortgages (FHA
and VA loans) may also qualify for a variety of assistance options,
including special forbearance, late-fee waiver, modification and
refinance. The appropriate contact numbers above can guide
customers through these processes. In addition, the bank has set up
a customer emergency information hotline. Customers who call
1-877-706-4233 will hear the latest update on the status of
Hibernia's customer service recovery efforts. The hotline will be
updated on a regular basis. Here is some additional important
information for Hibernia customers and employees: -- Due to the
significant number of customers and employees displaced because of
the storm, Hibernia is experiencing extremely high volumes in
branches and call centers. -- The transfer of the bank's systems is
still under way to back-up facilities in Dallas and Shreveport. --
Direct-deposit and automatic debits and credits are being processed
and should be posted today. -- Online bill payments previously set
up have been processed as scheduled. Online account access will be
made available as soon as the backup sites are restored. --
Customers requiring federal assistance can visit FEMA.gov.
Customers can locate routing numbers for direct deposit of relief
funds at the bottom of checks and deposit slips. -- The U.S. Postal
Service is rerouting mail that was addressed to Hibernia to other
locations so the bank can process lockbox services for its
commercial customers. Hibernia has set up a toll-free number so
employees can ask questions and receive guidance from the bank on a
variety of issues regarding the impact on them from the hurricane.
To obtain this special toll-free number, employees should call the
bank's emergency information line and listen to the message.
Hundreds of employees from both the storm-impacted area and other
markets are currently working in unaffected areas to support their
colleagues, customers and communities. Hibernia is on Forbes
magazine's list of the world's 2,000 largest companies and Fortune
magazine's list of America's top 1,000 companies according to
annual revenue. Hibernia has $22.1 billion in assets and 321
locations in 34 Louisiana parishes and 36 Texas counties.
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