5 p.m. CT Sept. 3 Update: Five More Offices Reopen, More Expected to Open in Next Few Days; Online Banking Service Now Reflects
03 Setembro 2005 - 7:34PM
Business Wire
Hibernia Announces Loan Deferral Payment Arrangement for Consumer,
Small-Business and Mortgage-Banking Customers Impacted by Hurricane
The following is the latest update on Hibernia bank operations: --
Five branches previously closed because of Hurricane Katrina have
reopened. They are: -- Destrehan, 13524 River Road -- Boutte, 12269
Highway 90 in Boutte -- Luling, 811 Paul Maillard Road -- Larose,
14008 W. Main St. -- Norco, 22 Apple St. This brings to 47 the
number of previously closed offices that have reopened. Hibernia
expects more branches to open on Tuesday after the Labor Day
holiday weekend. A complete list of previously closed offices that
have reopened are listed at the end of this release. In addition:
-- More mobile ATMs are being shipped to Hibernia's markets to
serve customers. ATMS that are accessible and have power are being
serviced to ensure that customers have access to their accounts. --
Branches and ATMs have sufficient cash to serve customers' needs.
-- Many branches are staying open later than their normal hours, as
conditions permit. -- Postings to customer accounts that previously
had been delayed as Hibernia converted to back-up systems have been
made, and customer accounts are now current. -- Along with
Hibernia's online banking service, access to TeleService 24 and
Hibernia customer service agents also is now available. Please call
toll-free at 800-262-5689. Additional information Here is a recap
of some previously announced news for Hibernia customers and
employees. Hibernia has made the following arrangements for the
extension of consumer, small-business and mortgage-banking loan
payments: -- For Hibernia consumer borrowers in Louisiana and
Mississippi zip codes beginning with 700, 701, 703, 704, 394, 395
and 396, Hibernia will defer all payments on consumer loans and
lines of credit until January 2006. This policy also will apply to
all small-business loans and lines of credit up to $1 million.
Individual hardship cases not addressed by this policy will be
handled on an individual basis. -- All automatic deduction payments
from checking accounts related to these loans will be suspended
during the deferment period. If a borrower wishes to continue
automatic deductions, payments cannot be deferred. All automatic
deduction authorizations will be restored on Jan. 1, 2006. -- For
Hibernia customers impacted by the hurricane whose residential
first mortgages are held by Hibernia, the bank will suspend up to
three months of first-mortgage payments. There will be no credit
reporting on these accounts during this period. The bank also will
grant up to 18 months of temporary forbearance to repay suspended
payments, also with no credit reporting. Customers should contact
their applicable mortgage servicer at 1-877-636-4008 or
1-877-636-4013 for details and arrangements. The Department of
Housing and Urban Development instituted a moratorium on
commencement and/or continuation of foreclosure action on homes in
a federally declared disaster area for a period of 90 days from the
date of the declaration. Also, government insured mortgages (FHA
and VA loans) may also qualify for a variety of assistance options,
including special forbearance, late-fee waiver, modification and
refinance. The appropriate contact numbers above can guide
customers through these processes. In addition, the bank has set up
a customer emergency information hotline. Customers who call
1-877-706-4233 will hear the latest update on the status of
Hibernia's customer service recovery efforts. The hotline will be
updated on a regular basis. Here is some additional important
information for Hibernia customers and employees: -- Due to the
significant number of customers and employees displaced because of
the storm, Hibernia is experiencing extremely high volumes in
branches and call centers. -- The U.S. Postal Service is rerouting
mail that was addressed to Hibernia to other locations so the bank
can process lockbox services for its commercial customers. Hundreds
of employees from both the storm-impacted area and other markets
are currently working in unaffected areas to support their
colleagues, customers and communities. Here is a list of previously
closed branches that have reopened, with the branch name, the
parish in which it is located and the address: -- Main Office, East
Baton Rouge, 440 Third St. -- Delmont, East Baton Rouge, 5175 Plank
Road -- Baker, East Baton Rouge, 2082 Main St., Baker -- Central,
East Baton Rouge, 13363 Cooper Road -- Government, East Baton
Rouge, 5220 Government St. -- Broadmoor, East Baton Rouge, 9638
Florida Blvd. -- Highland Road, East Baton Rouge, 19980 Highland
Road -- Prairieville, Ascension, 16159 Hwy. 73 -- Staring Lane,
East Baton Rouge, 1961 Staring Lane -- College Drive, East Baton
Rouge, 3110 College Drive -- North Range Avenue, Livingston, 116
North Range Ave., Denham Springs -- Albany, Livingston, 19129
Florida Blvd. -- Plantation, Livingston, 7995 Vincent Road, Denham
Springs -- Hammond, Tangipahoa, 1506 S. Morrison Blvd. -- Chackbay,
Lafourche, 606 Hwy. 20, Chackbay -- West Airline, St. John, 1200
West Airline Hwy., LaPlace -- West Second, Lafourche, 203 West
Second, Thibodaux -- Grand Caillou, Terrebonne, 1513 Grand Caillou,
Houma -- Lafourche Plaza, Lafourche, 1659 St. Mary St., Thibodaux
-- Pierre Part, Assumption, 3510 Hwy. 70 South -- Raceland,
Lafourche, 3908 Hwy. 1, Raceland -- Val Hi, Terrebonne, 1421 St.
Charles St., Houma -- Savanne Road, Terrebonne, 2201 Martin Luther
King Blvd., Houma -- Chauvin, Terrebonne, 5120 Hwy. 56 -- Galliano,
Lafourche, 16244 W. Main St. -- Napoleonville, Assumption, 110
Franklin St. -- Thibodaux Express, Lafourche, 121 E. Bayou Road,
Thibodaux -- Lockport, Lafourche, 400 Crescent Ave. --
Napoleonville Drive Up, Assumption, 4804 Hwy. 308 -- Tom Drive
(formerly Wooddale), East Baton Rouge, 8031 Airline Hwy. --
Donaldsonville, Ascension, 400 Mississippi St. -- Burnside,
Ascension, 1312 South Burnside, Gonzales -- Shenandoah, East Baton
Rouge, 6040 Jones Creek Road -- O'Neal, East Baton Rouge, 2390
O'Neal Lane -- Millerville, East Baton Rouge, 1050 Millerville Road
-- Sherwood Forest, East Baton Rouge, 4646 S. Sherwood Forest --
Sherwood Forest, Drive Up, East Baton Rouge, 11221 Coursey Blvd. --
Jefferson Highway., East Baton Rouge, 8009 Jefferson Hwy. --
Walker, Livingston, 29741 Walker Road South -- Livingston,
Livingston, 29963 S. Magnolia St. -- Bluebonnet, East Baton Rouge,
6920 Bluebonnet -- Destrehan, 13524 River Road in Destrehan --
Boutte, 12269 Highway 90 in Boutte -- Luling, 811 Paul Maillard
Road, Luling -- Larose, 14008 W. Main St., LaRose -- Norco, 22
Apple St., Norco All other locations in greater New Orleans remain
closed until further notice. Hibernia is on Forbes magazine's list
of the world's 2,000 largest companies and Fortune magazine's list
of America's top 1,000 companies according to annual revenue.
Hibernia has $22.1 billion in assets and 321 locations in 34
Louisiana parishes and 36 Texas counties.
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