63 Hibernia Branches Previously Closed Due to Hurricane Katrina Have Been Reopened
12 Setembro 2005 - 7:47PM
Business Wire
Hibernia (NYSE:HIB) today announced that it has reopened 63 of the
locations in the area affected by Hurricane Katrina. Fifty-three
locations remain closed. Many of the offices that remain closed
have minimal damage and only require electricity to reopen. The
company will continue to open branches as conditions permit. Here
is a recap of some previously announced news for Hibernia customers
and employees: -- For small businesses: Hibernia's small-business
customers in areas affected by the hurricane should call the bank's
Customer Service area at 1-800-262-5689 if they have not already
been in touch with their bankers so that Hibernia can be of
assistance during this challenging time. Hibernia has announced it
has made the following arrangements for the extension of consumer,
small-business and mortgage-banking loan payments: -- For Hibernia
consumer borrowers in Louisiana and Mississippi zip codes beginning
with 700, 701, 703, 704, 394, 395 and 396, Hibernia will defer all
payments on consumer loans and lines of credit until January 2006.
This policy also will apply to all small-business loans and lines
of credit up to $1 million. Individual hardship cases not addressed
by this policy will be handled on an individual basis. -- All
automatic deduction payments from checking accounts related to
these loans will be suspended during the deferment period. If a
borrower wishes to continue automatic deductions, payments cannot
be deferred. All automatic deduction authorizations will be
restored on Jan. 1, 2006. -- For Hibernia customers impacted by the
hurricane whose residential first mortgages are held by Hibernia,
the bank will suspend up to three months of first-mortgage
payments. There will be no credit reporting on these accounts
during this period. The bank also will grant up to 18 months of
temporary forbearance to repay suspended payments, also with no
credit reporting. Customers should contact their applicable
mortgage servicer at 1-877-636-4008 or 1-877-636-4013 for details
and arrangements. The Department of Housing and Urban Development
instituted a moratorium on commencement and/or continuation of
foreclosure action on homes in a federally declared disaster area
for a period of 90 days from the date of the declaration. Also,
government insured mortgages (FHA and VA loans) may also qualify
for a variety of assistance options, including special forbearance,
late-fee waiver, modification and refinance. The appropriate
contact numbers above can guide customers through these processes.
In addition, the bank has set up a customer emergency information
hotline. Customers who call 1-877-706-4233 will hear the latest
update on the status of Hibernia's customer service recovery
efforts. The hotline will be updated on a regular basis. -- For
Hibernia employees: Hibernia is making financial assistance
available to employees affected by the hurricane. To learn details
regarding emergency assistance and housing assistance, as well as a
temporary expense policy, employees should go to Hibernia.com and
locate the red emergency section at the top and click on the VIEW
UPDATES section to reach a Q&A with details. The Q&A also
contains information about employee pay. -- Also for employees in
the impacted areas: Please call 1-800-707-0489 or go to the same
area of Hibernia.com and look for the CHECK-IN form in the
emergency section at the top. Operators will help identify a
banking location if assistance is needed. Hibernia is on Forbes
magazine's list of the world's 2,000 largest companies and Fortune
magazine's list of America's top 1,000 companies according to
annual revenue. Hibernia has $22.1 billion in assets and 321
locations in 34 Louisiana parishes and 36 Texas counties.
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