PALO ALTO, Calif., Nov. 20, 2013 /PRNewswire/
-- Medallia® (www.medallia.com), the global leader in
SaaS Customer Experience Management (CEM) solutions, announced its
selection by MGM Resorts International (NYSE: MGM) to empower all
MGM Resorts teams –from the frontline to the executive team– to
improve the guest and customer experience. Through Medallia's
easy-to-use application, all levels of the organization can
leverage insights from real-time feedback and take action to create
memorable experiences.
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MGM Resorts owns and operates 15 resorts in Nevada, Mississippi, and Michigan, including some of the most
distinctive luxury brands on the Las Vegas Strip: Bellagio,
Mandalay Bay, MGM Grand, and ARIA. Other investments include MGM
Macau, China.
"Guest experience is the key strategic centerpoint in our
competitive hospitality industry," said David Tsai, Vice President of Strategic
Operations, MGM Resorts. "We are impressed with the
user-friendliness and advanced functionality of Medallia's SaaS
solution. Giving each of our property management teams the ability
to actively monitor, analyze, and act on customer feedback is
critical for ensuring that we can consistently provide the best
possible experience for all of our guests."
After evaluating multiple options, MGM Resorts selected Medallia
for its solution that both captures feedback from thousands of
guests each day and delivers intuitive real-time insights and
actions back to employees, enabling them to rapidly identify
issues, improve processes, and resolve problems. By implementing
the Medallia solution, MGM Resorts will be better equipped to
fulfill its commitment to place the customer experience at the
center of daily operations.
"We are thrilled to welcome MGM Resorts to the Medallia customer
family," said Borge Hald, co-founder
and CEO of Medallia. "MGM Resorts properties are famous for their
best-in-class service, and they have many of the best and most
recognized casino resorts in the world. We're confident that our
solution will help MGM Resorts better identify and respond to the
drivers of positive customer experience across its numerous hotels,
casinos, restaurants, nightlife venues, and shows, where such
insight can yield a critical competitive advantage."
About MGM Resorts International
MGM Resorts
International (NYSE: MGM) is one of the world's leading global
hospitality companies, operating destination resort brands
including Bellagio, MGM Grand, Mandalay Bay and The Mirage. The
Company also owns 51% of MGM China Holdings Limited, which owns the
MGM Macau Casino & Hotel and is in the process of developing a
gaming resort in Cotai, and 50% of CityCenter in Las Vegas, which features ARIA Resort &
Casino. For more information about MGM Resorts International, visit
the Company's website at www.mgmresorts.com.
About Medallia
Medallia® is the Customer Experience
Management (CEM) company that is trusted by hundreds of the world's
leading brands, including Four Seasons, GE, Gold's Gym, Nordstrom,
Sephora, and Zurich Insurance. We enable companies to survey and
capture customer feedback across Web, social, mobile, and contact
center channels, understand it in real-time, and take action to
improve the customer experience (CX). We offer world-class
engineering, technology innovation, a customer-centric services
organization, and a Software-as-a-Service (SaaS) application that
is accessed by all your employees, from the C-suite through to the
frontline. Medallia helps companies create customers who love your
business. Founded in 2001, Medallia has regional headquarters in
Silicon Valley, London, and
Buenos Aires. Learn more at
www.Medallia.com and follow us at blog.medallia.com, on Twitter
@Medallia, and on Facebook.com/MedalliaInc.
©2013 Medallia, Inc. Medallia is a trademark of Medallia,
Inc. Other brand names may be trademarks of their respective
owner(s). Information is subject to change without notice. All
rights reserved.
Contact:
Michelle de
Haaff, Medallia, (650) 321-3000, mdehaaff@medallia.com
Lisa Hawes, Sterling Communications,
(408) 884-5155, medallia@sterlingpr.com
SOURCE Medallia