Roto-Rooter(R) Franchise Experiences Improved Workflow With Standard Register's ExpeData(R) Digital Writing Solution Implemented
26 Outubro 2006 - 5:43PM
PR Newswire (US)
DAYTON, Ohio, Oct. 26 /PRNewswire-FirstCall/ -- Standard Register's
(NYSE:SR) ExpeData(R) Digital Solutions group announced today that
FamHost (R), offering a hosted management system for service
companies, has integrated ExpeData's Anoto-based digital writing
solution as the front-end capture solution to their existing hosted
services for a Roto-Rooter(R) franchise in Wichita, KS. When used
in combination with FamHost's services, ExpeData's digital writing
solution helps Roto-Rooter, the largest provider of plumbing and
drain cleaning services in North America, simplify data collection
and inventory management, while improving cash flow and customer
service. Roto-Rooter field plumbing technicians are now armed with
digital pens and digital paper forms which they can use to record
details of customer calls at the job site, just as they would with
a regular pen and paper. Instead of dropping off paperwork to an
office for data entry or scanning, data is routed automatically
from a Bluetooth-enabled mobile phone to backend systems at the
Roto-Rooter office, where staff review and manage the active job
and provide feedback to the technician before he leaves the site.
Additionally, parts inventory can now be updated in real-time, as
soon as the technician finishes the job, allowing vehicles to be
restocked with parts prior to the next service day. "This kind of
process improvement can revolutionize a mobile workforce like
Roto-Rooter's," said Doug Patterson, vice president and general
manager of ExpeData. "Job costing and billing are more accurate and
timely, inventory is updated and replenished in real-time, and
customer service is improved as technicians have what they need
when they need it." According to Rita Campbell, "CEO of Roto-Rooter
Wichita, "This solution allows our field technicians to realize
tremendous productivity gains without having to go through the
learning curve typically associated with new technology. We've
eliminated the problems associated with waiting for paperwork to be
turned in." As a result of its success with digital writing,
Roto-Rooter is expanding the use of digital pen and paper
technology to other processes within the company, including
employment applications, vehicle maintenance checklists and credit
card/check processing. "We are excited to be able to offer a key
client like Roto-Rooter the ExpeData digital pen and paper
technology as the front-end data-capture solution to the existing
services we host for them," says Paul Farmer, FamHost president.
"The rugged environment in which our technicians work previously
made it costly and difficult to capture data in the field. We
believe this application will change the way business is done." For
more information on Standard Registers' ExpeData Digital Solutions,
visit http://www.expedata.net/. About FamHost FamHost provides a
family of hosted applications to help field service companies
manage all aspects of job fulfillment from scheduling to
profitability and production analysis. For over 20 years, JaRay
software, the core application in the FamHost suite, has enabled
Roto-Rooter franchises and other progressive companies to grow
their businesses profitably. Mgmt TV Inc., dba FamHost was founded
in January of 2002 to host the JaRay management software and
combined it to a suite of applications including caller-id and call
recordings, gps enhanced dispatching, inventory, marketing, and
workflow solutions using the digital pen technology. FamHost hosted
applications are used by most of the larger Roto-Rooter franchisees
throughout North America and is the only software system endorsed
by the Roto-Rooter Franchisee Association. For more information on
FamHost visit http://www.famhost.com/. About Roto-Rooter
Roto-Rooter was established in 1935 and today is the largest
provider of plumbing and drain cleaning services in the United
States and Canada. Roto- Rooter operates businesses in 110
company-owned territories and more than 500 franchise territories,
serving approximately 90 percent of the U.S. population. For more
information about Roto-Rooter and to see a complete list of recent
news releases, visit our on-line pressroom at
http://www.rotorooter.com/. Roto-Rooter Wichita is an independently
owned and operated franchise of Roto- Rooter. About Standard
Register Standard Register is a premier document services provider,
trusted by companies to manage the critical documents they need to
thrive in today's competitive climate. Relying on nearly a century
of industry expertise, Lean Six Sigma methodologies and leading
technologies, the company helps organizations increase efficiency,
reduce costs, mitigate risks, grow revenue and meet the challenges
of a changing business landscape. It offers document and label
solutions, e-business solutions, consulting, and print supply chain
services to help clients manage documents across their enterprise.
More information is available at http://www.standardregister.com/.
About Anoto AB Group Is a Swedish Hi-tech Company with unique
solutions for transmission of handwriting text from paper to
digital medium. All products are based on digital camera technology
and image processing in real-time. Anoto(R) is a solution enabling
pen, paper and server technologies allowing all types of writing
paper to connect with the digital world. For more information about
Anoto AB Group please visit http://www.anoto.com/. DATASOURCE:
Standard Register CONTACT: Media, Julie McEwan, +1-937-221-1825, or
, or Investors, Robert J. Cestelli, +1-937-221-1304, or Web site:
http://www.standardregister.com/ http://www.famhost.com/
http://www.rotorooter.com/ http://www.anoto.com/
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