Standard Register Unveils SMARTworks® EffectiveResponse to Provide Essential Patient Follow-up after Health Care Encounters
03 Março 2014 - 3:30PM
Business Wire
Patient Engagement Software Aimed at Improving
Care Transitions and Patient Satisfaction
Standard Register Healthcare (NYSE:SR), a leader in managing
patient-centric information and communications, announced the
introduction of SMARTworks® EffectiveResponse, a new solution to
engage patients after any type of encounter. Unveiled last week at
the Healthcare Information Systems Society’s (HIMSS) Annual
Conference and Exhibition, the innovative software solution
automatically follows-up with patients to assure they are
progressing as appropriate and to assess patient satisfaction with
their care.
“As health care reform puts greater focus on patient
satisfaction and improving transitions of care, healthcare
organizations need cost-effective solutions that enable them to
engage patients beyond discharge and improve prospects for their
recovery,” said Standard Register Healthcare’s President John King.
“Certain high-risk, high-resource utilization areas, such as
hospital emergency departments(ED), are a logical place to focus.
With this solution, we can help customers enhance the quality of
care, improve patient satisfaction and ensure successful care
transitions.”
In fact, a growing body of research demonstrates that contacting
individuals after any type of hospital interaction boosts patient
satisfaction, mitigates risk and optimizes provider performance. A
report by the Robert Wood Johnson Foundation, describing results of
an intervention at a two-hospital system with 90,000 annual ED
encounters, indicated that contacting patients the day after an ED
visit had helped the hospital consistently achieve 95-99 percent
Press Ganey satisfaction scores and reduced the risk of negative
outcomes following discharge. Furthermore, in a study presented at
the Institute for Healthcare Improvement’s 25th Annual National
Forum on Quality Improvement in Health Care, poorly-reimbursed
admissions for observation, which will gain further CMS scrutiny
under the “Two-Midnight Rule,” were cut in half.
SMARTworks® EffectiveResponse™ provides that valuable follow-up.
It electronically polls patients after any type of encounter via
text or email, allowing them to communicate their current
condition, comment on their hospital experience and pose any
questions about their care. The solution also provides a callback
system for patients who do not respond to text or email. A call
center operator then poses assessment questions and a console
electronically records all answers. Based on a patient’s response,
department leaders are automatically alerted of issues, so they can
take appropriate action.
About Standard RegisterStandard Register (NYSE:SR) is
trusted by the world’s leading companies to advance their
reputations and add value to their operations by aligning
communications with corporate standards and priorities. Providing
market-specific insights and a compelling portfolio of workflow,
content and analytics solutions to address the changing business
landscape in healthcare, financial services, manufacturing and
retail markets, Standard Register is the recognized leader in the
management and execution of mission-critical communications. More
information is available at www.standardregister.com.
Standard Register Healthcare is a business unit of Standard
Register, serving more than 1,800 clients from across the
healthcare delivery network, including acute, ambulatory, and
long-term care, managed care and the suppliers that support them. A
recognized leader in managing patient-centric information and
communications, Standard Register Healthcare, together with Dialog
Medical, a subsidiary of Standard Register, provides services and
technology-enabled solutions to standardize and manage
communications to enhance patient engagement, the coordination of
care and achieve desired outcomes. More information is available at
www.standardregisterhealthcare.com.
Standard Register HealthcareMedia contact:Christine
Winters, 937-221-1804christine.winters@standardregister.comorFor
Standard RegisterInvestor contact:Carol Merry,
614-383-1624carol.merry@fahlgren.com
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