SITEL and Sony Europe Reach Cooperative Agreement; Sony Contact Operations Transfer to SITEL
31 Março 2006 - 10:31AM
Business Wire
SITEL Corporation (NYSE:SWW), a leading global provider of
outsourced customer support services, announced today it has
reached agreement with Sony Service Centre Europe NV and Sony
e-Solutions Europe BV, both divisions of Sony Europe, to take over
operations of Sony's main contact center in Europe. The agreement
further underscores SITEL's success in building long-term
partnerships with major brands around the world. Under the terms of
the agreement, Sony's European contact center activities located in
Zaventem, Belgium will be transferred to SITEL effective April 1,
2006. All activities and approximately seventy employees will be
transferred to SITEL as operations continue at Sony's Zaventem
facility until moved later in the year to SITEL's contact center in
Diegem, Belgium. The move by Sony Europe is part of their
previously announced strategy of transferring contact center
activities in Zaventem to a third party and reflects the spirit of
the global direction of Sony Corporation to prepare itself for
further growth and competitiveness. The decision by Sony is to
assure customer satisfaction, high quality after sales services,
and a more cost efficient and flexible response to Sony customers.
About SITEL SITEL is a leading global provider of outsourced
customer support services. On behalf of many of the world's leading
organizations, SITEL designs and improves customer contact models
across its clients' customer acquisition, retention and development
cycles. SITEL manages approximately two million customer
interactions per day via the telephone, e-mail, Internet and
traditional mail. SITEL has over 36,000 employees in 90 global
contact centers, utilizing more than 32 languages and dialects to
serve customers in 56 countries SITEL is a leader in the contact
center industry. Please visit SITEL's website at www.sitel.com for
further information. This news release contains forward-looking
statements within the meaning of Section 27A of the Securities Act
and Section 21E of the Exchange Act. The word "will" and similar
expressions in this news release identify forward-looking
statements, which speak only as of the date the statement is made.
SITEL assumes no obligation to update any such forward-looking
statement. Although SITEL believes that the expectations reflected
in such forward-looking statements are reasonable, there can be no
assurance that such expectations will prove to be correct. Because
forward-looking statements involve risks and uncertainties, future
events and actual results could differ materially from those set
forth in, contemplated by or underlying the forward-looking
statements. Important factors that could cause actual results to
differ materially from SITEL's expectations may include, but are
not limited to the following, many of which are outside SITEL's
control: the client's budgets and plans, customer demand for the
client's products and services, unanticipated labor, contract or
technical difficulties, delays in ramp up of services, contract
termination provisions, and conditions affecting the client's
industry. SITEL's Form 10-K, 10-Q and 8-K reports filed with the
Securities and Exchange Commission describe other important factors
that may impact SITEL's business, results of operation and
financial condition and cause actual results to differ materially
from those set forth in, contemplated by or underlying the
forward-looking statements.
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