SITEL Opens Second Contact Center in the Philippines
24 Julho 2006 - 6:15PM
Business Wire
SITEL Corporation (NYSE:SWW), a leading global provider of
outsourced customer support services, announced today the opening
of a second contact center in the Philippines. The capacity of the
new facility, which added its first client in June, is 750
workstations. The expanded operation further underscores SITEL's
global capabilities, as clients from four continents are being
served in the Philippines. Industry momentum continues as offshore
strategies are validated by quality and performance results. The
decision to grow capacity is driven by client demand for more seat
capacity in markets able to offer high quality labor, consistent
client performance, and proven ROI. Growth for SITEL Philippines
over the past few quarters has occurred from both the addition of
new clients and from the expansion of business from existing
clients. With the new 750-workstation site announced today, SITEL
has 1,500 workstations available to provide customer support
services to its existing fifteen clients, many of which are global
companies, from its Philippines locations. The Fortune 1000
companies being served from the state-of-the-art contact centers
represent six industry segments. During the last half of 2006, five
additional clients are expected to be added to the list of clients
served by the SITEL's Philippines operations. Henri Sas, a Chief
Operating Officer of SITEL, stated, "We are proud to be a part of
the Philippines exciting contact center initiatives. The government
of the Philippines has been great about promoting our industry and
employment in the Philippines. With our global footprint, companies
look to us to support their customer care requirements using the
best skilled labor force possible." Dana Andel, President of SITEL
Philippines, further commented, "We are excited to continue to
expand our Philippines capacity, and look forward to continuing to
serve our new and existing clients with world-class contact center
solutions." About SITEL SITEL is a leading global provider of
outsourced customer support services. On behalf of many of the
world's leading organizations, SITEL designs and improves customer
contact models across its clients' customer acquisition, retention
and development cycles. SITEL manages approximately two million
customer interactions per day via the telephone, e-mail, Internet
and traditional mail. SITEL has over 39,000 employees in 90 global
contact centers, utilizing more than 32 languages and dialects to
serve customers in 56 countries SITEL is a leader in the contact
center industry. Please visit SITEL's website at www.sitel.com for
further information. This news release contains forward-looking
statements within the meaning of Section 27A of the Securities Act
and Section 21E of the Exchange Act. The words "will," "expected"
and similar expressions in this news release identify
forward-looking statements, which speak only as of the date the
statement is made. SITEL assumes no obligation to update any such
forward-looking statement. Although SITEL believes that the
expectations reflected in such forward-looking statements are
reasonable, there can be no assurance that such expectations will
prove to be correct. Because forward-looking statements involve
risks and uncertainties, future events and actual results could
differ materially from those set forth in, contemplated by or
underlying the forward-looking statements. Important factors that
could cause actual results to differ materially from SITEL's
expectations may include, but are not limited to the following,
many of which are outside SITEL's control: the client's budgets and
plans, customer demand for the client's products and services,
unanticipated labor, contract or technical difficulties, delays in
ramp up of services, contract termination provisions, and
conditions affecting the client's industry. SITEL's Form 10-K, 10-Q
and 8-K reports filed with the Securities and Exchange Commission
describe other important factors that may impact SITEL's business,
results of operation and financial condition and cause actual
results to differ materially from those set forth in, contemplated
by or underlying the forward-looking statements.
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