Washington Gas Ranked Most Trusted Brand for Second Year in a Row
27 Junho 2018 - 9:30AM
Business Wire
National energy study by Market Strategies
International recognizes Washington Gas in rating of elite utility
brands among residential customers
According to a new 2018 Cogent Reports™ study released by Market
Strategies International, Washington Gas Light Company, a WGL
Holdings, Inc. (NYSE: WGL) company, has been rated a Most Trusted
Brand for the second consecutive year among residential utility
customers. The report, identifying the top 44 elite utilities
across the United States as the most trusted brands in the
industry, is available in the Utility Trusted Brand & Customer
Engagement™: Residential Cogent Reports™ 2108 study.
Washington Gas earned recognition based on multiple strengths,
including the ability to meet consumer demand for new energy
sources and innovative offerings as a trusted energy advisor to its
customers, consistently earning the trust of its customer base,
establishing a reputation as an industry leader in innovation, as
well as successfully achieving customer adoption of its enhanced
solutions and services. In this year’s survey, Washington Gas
improved its brand trust standing by 14 points from the 2017
report.
“We have proudly delivered safe, affordable and reliable natural
gas throughout the Washington D.C., Maryland and Virginia area for
170 years, and we are honored to again be recognized for our
commitment to providing exceptional customer service, high-quality
energy services, and the many benefits of clean natural gas to our
more than 1.1 million customers in the region,” said Adrian
Chapman, President and Chief Operating Officer, Washington Gas. “We
will continue our dedication to safety, to operating our business
as a trusted company to our highly regarded customers and the local
community, and to driving energy innovation.”
Washington Gas continues to build upon and implement several
programs and initiatives that played a significant role in last
year’s recognition and led to an improved score in 2018. These
activities include an ongoing focus to enhance customer
communications by improving our customer information and
telephone-based Interactive Voice Response (VRU) systems, routinely
providing information on natural gas safety, energy conservation,
federal and regional energy assistance programs, assisting
customers in understanding their bills, and providing the option to
pay bills by telephone or by use of online services.
Market Strategies conducted surveys among 60,310 residential
electric, natural gas and combination utility customers of the 130
largest utility companies based on residential customer counts. The
brand trust index was determined by 35 rating questions that relate
to a suite of emotional attachment and management performance
factors.
About Washington Gas
Washington Gas Light Company is a regulated natural gas utility
providing safe, reliable natural gas service to more than 1.1
million customers in the District of Columbia, Maryland and
Virginia. A subsidiary of WGL Holdings, Inc. (WGL), the company has
been providing energy to residential, commercial and industrial
customers for 170 years.
About WGL
WGL (NYSE: WGL), headquartered in Washington, D.C., is a leading
source for clean, efficient and diverse energy solutions. With
activities and assets across the U.S., WGL consists of Washington
Gas, WGL Energy, WGL Midstream and Hampshire Gas. WGL provides
options for natural gas, electricity, green power and energy
services, including generation, storage, transportation,
distribution, supply and efficiency. Our calling as a company is to
make energy surprisingly easy for our employees, our community and
all our customers. Whether you are a homeowner or renter, small
business or multinational corporation, state and local or federal
agency, WGL is here to provide Energy Answers. Ask Us. For more
information, visit us at wgl.com.
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Washington GasNews Media:Bernie Tylor,
202-624-6778btylor@washgas.comorFinancial Community:Douglas
Bonawitz, 202-624-6129
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