ClickSoftware Announces the Availability of Version 7.5 of its Leading ServiceOptimization Suite
02 Fevereiro 2005 - 11:22AM
PR Newswire (US)
ClickSoftware Announces the Availability of Version 7.5 of its
Leading ServiceOptimization Suite New Version Makes it Easier Than
Ever for Companies to Make Their Field Service Operations More
Efficient BURLINGTON, Massachusetts, February 2
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqSC: CKSW), a leading provider of workforce and service
optimization solutions, today announced the general availability of
Version 7.5 of its ServiceOptimization Suite software. The
ServiceOptimization Suite allows companies to improve efficiencies
in their field service operations while simultaneously cutting
costs by optimizing workload forecasting, workforce capacity
planning, scheduling, and performance measurement processes.
Version 7.5 makes it easier for companies to optimize their
operations by simplifying both the user interaction and the
deployment process. "Version 7.5 is the culmination of a two-year
effort, leveraging our user community to identify ways to make the
product easier to use, and working with our system integration
partners to determine ways to make it easier to deploy," said Dr.
Moshe BenBassat, ClickSoftware's founder and CEO. "Having a large
and active user community provides us with a wealth of practical,
real-world input that enables us to develop products in the areas
that are the most meaningful to our customers. As a result, we can
continue to raise the bar for service optimization." Version 7.5
expands on previous versions of the product suite with numerous
feature and user interface enhancements, including - Automated
exception handling to reduce the need for manual intervention by
dispatchers - Real-time key performance indicators to alert
operations managers to potential problems and aid in problem
prevention - A more configurable schedule optimizer to simplify
implementations and future upgrades - Faster real-time schedule
optimization to allow for greater operational efficiencies - A
completely new, easier-to-use graphical user interface for
ClickPlan, the suite's capacity planning solution - New planning
wizards to automate repetitive workforce capacity planning tasks -
Work crew management capabilities to allow companies to assign work
to crews comprising several individual resources-particularly
important in the utilities industry - Enhanced support for
multi-lingual implementations including Japanese and simplified
Chinese In deciding which specific features and functionality to
incorporate into Version 7.5, ClickSoftware product managers
enlisted the input of a cross-section of participants, including
both customers and systems integrators, among others. The
ClickSoftware R&D team was able to incorporate many of the
specific suggestions it received into the Version 7.5 offering.
Moving from research and development to bringing the product to
market has been a gradual phase with significant amounts of
testing. Several of ClickSoftware's current clients are serving as
participants in the company's Charter Customer Program for Version
7.5 and have been field testing the software since October 2004.
This period of field testing comes after nine months of internal
product testing by ClickSoftware's quality assurance professionals.
Said BenBassat, "Our solutions are used day in and day out by many
of the world's largest companies in mission-critical environments.
A service company, when its scheduling system is down, is analogous
to an airline without a reservation system. That's why we treat
quality assurance with the utmost respect. Version 7.5 has been in
functionality, scalability, and algorithmic quality testing for
almost a year, in addition to the field testing done by our charter
customers." The general availability of Version 7.5 comes at a time
when more companies are beginning to realize the benefits of
service optimization. "Service organizations can take huge strides
in customer satisfaction, productivity, and overall cost reduction
by aligning technician capacity, aptitude, parts availability,
proximity, and other attributes with work order demand on a
real-time basis," said Mark Vigoroso, vice president of post-sales
service research at the Aberdeen Group. "Just over one-third of
companies are achieving this level of service optimization,
according to our research, and most of them rely on automated
optimization technology functionality or solutions." A datasheet
and screenshots of Version 7.5 are available for download at
http://www.clicksoftware.com/pdf/75datasheet Register to speak with
a ClickSoftware sales manager regarding Version 7.5 at
http://www.clicksoftware.com/pages/get75info About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient, and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
and business analytics, connecting all organizational levels and
functions. The company is headquartered in Burlington, Mass. and
Israel, with offices in Europe and Asia Pacific. For more
information about ClickSoftware, please call +1-781-272-5903 or
+1-888-438-3308, or visit http://www.clicksoftware.com/. This press
release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Exchange Act. These forward-looking
statements include, but are not limited to, those regarding growth
in revenues and sales and partner networks of ClickSoftware or any
of its subsidiaries. Such "forward-looking statements" involve
known and unknown risks, uncertainties and other factors, which may
cause actual results or performance to be materially different from
those projected. ClickSoftware's achievement of these results may
be affected by many factors, including among others, the following
risks: projections of revenue recognition; that the economic
outlook may adversely affect the demand for ClickSoftware's
products; that the market acceptance of ClickSoftware's products
may not grow as anticipated; that ClickSoftware may fail to expand
its relationships with third parties that provide implementation
and professional services to its clients; the impact of competitive
pricing and competitive products; risks relating to product
development and other risks associated with ClickSoftware's
business. For additional information regarding risks relating to
ClickSoftware's business, see ClickSoftware's filings with the
Securities and Exchange Commission including ClickSoftware's annual
report on Form 10-K for the year ended December 31, 2003, and
subsequent filings with the Securities and Exchange Commission.
ClickSoftware does not undertake to (and expressly disclaims any
such obligation to) update any forward-looking statements.
Contacts: Laura Wells Liz Avery Lewis PR ClickSoftware, Inc.
+1-617-454-1107 +1-781-272-5903 x2273 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Laura Wells, Lewis PR, Tel:
+1-617-454-1107, or Liz Avery, ClickSoftware, Inc., Tel:
+1-781-272-5903 x2273,
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