ClickSoftware Customer Diebold Takes Home Prestigious Best Service & Support Strategy Award at Field Service 2005
09 Junho 2005 - 10:00AM
PR Newswire (US)
ClickSoftware Customer Diebold Takes Home Prestigious Best Service
& Support Strategy Award at Field Service 2005 Three Additional
ClickSoftware Customers Finalists in Other Categories BURLINGTON,
Massachusetts, June 9 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd. (NasdaqSC: CKSW), the leading provider of
workforce and service optimization solutions, has announced that
customer Diebold, Incorporated (NYSE:DBD), a global leader in
providing services and integrated, self-service delivery systems,
has won the prestigious Service Award for "Best Service &
Support Strategy Implementation" at the Field Service 2005
conference in Scottsdale, Arizona. The Service Awards were
established to honor, recognize and promote true best practices in
customer service & support. Nominations were submitted by field
service organizations across North America, and finalists and
eventual winners were selected by a panel of distinguished
professionals in the field service industry. Diebold won the "Best
Service & Support Strategy Implementation" award because of its
ability to use strategy and service delivery innovations to meet
and exceed the needs of its customers. Diebold technicians service
a wide range of customers in diverse markets. Response time to
service requests is imperative to ensure equipment availability and
customer satisfaction. In addition to many service delivery
innovations, Diebold uses ClickSoftware's ClickSchedule solution
for optimized scheduling. "ClickSoftware's solution, along with
change-management initiatives within our global service
organization, helps us optimize the scheduling of our field
technicians," said Steve Siciliano, director of technology and
services support for Diebold's global service organization.
"ClickSoftware played an integral role in helping us develop our
resource scheduling and capacity planning solution." In addition to
Diebold's capturing the coveted "Best Service & Support
Strategy Implementation" award, several other ClickSoftware
customers were finalists in other categories. Gaz Metropolitain
Plus was a finalist in the "Seamless Technology Implementation and
Deployment to Increase Service & Support Levels" category.
Direct Energy was a finalist in the "Most Innovative Approach to
Service Delivery" category. And Dave Wilder from Bell Canada was a
finalist in the "Service Leader of the Year" category. "It is
gratifying to see so many of our customers being honored in this
way at Field Service," said Dr. Moshe BenBassat, founder and CEO of
ClickSoftware. "We are excited to be able to play a continual role
in their successes, and we heartily congratulate Diebold and the
other finalists for the remarkable achievements in field service."
About ClickSoftware ClickSoftware is the leading provider of
workforce and service optimization solutions that maximize
workforce productivity and customer satisfaction while minimizing
operating costs. ClickSoftware's ServiceOptimization Suite provides
an integrated, intelligent solution for making automatic, efficient
and effective decisions across the entire service decision-making
chain. It offers reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
and business analytics that connect all organizational levels and
functions. The company is based in Burlington, Mass., and Israel,
with offices in Europe and Asia Pacific. For more information about
ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or
visit http://www.clicksoftware.com/. This press release contains
express or implied forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933, as amended, and Section
21E of the Exchange Act. These forward-looking statements include,
but are not limited to, those regarding future results of
operations, visibility into future periods, continued growth and
rate of growth, increasing transaction size, greater involvement of
channel partners in transactions, and expectations regarding future
closing of contracts, recognition of revenues and deferred
revenues. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors, which may cause
actual results or performance to be materially different from those
projected. Achievement of these results by ClickSoftware and its
subsidiaries may be affected by many factors, including among
others, the following: risks and uncertainties regarding the
general economic outlook; the length of or change in the company's
sales cycle; the company's ability to identify potential customers
and to close sales to potential customers in a timely manner; the
company's ability to maintain or increase relationships with
strategic partners; the size of transactions the company is able to
complete; the ability of the company's professional services group
to successfully complete implementations; and the company's ability
to compete and the level of competition. The forward-looking
statements contained in this press release are subject to other
risks and uncertainties, including those discussed in
ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2004 and subsequent filings with the Securities and
Exchange Commission. The Company is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. Contacts: Laura Wells LEWIS
+1-617-454-1107 Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273
DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Laura Wells,
LEWIS, +1-617-454-1107, . Liz Avery, ClickSoftware, Inc.,
+1-781-272-5903 x2273,
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