ClickSoftware Customer Diebold Takes Home Prestigious Best Service & Support Strategy Award at Field Service 2005 Three Additional ClickSoftware Customers Finalists in Other Categories BURLINGTON, Massachusetts, June 9 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, has announced that customer Diebold, Incorporated (NYSE:DBD), a global leader in providing services and integrated, self-service delivery systems, has won the prestigious Service Award for "Best Service & Support Strategy Implementation" at the Field Service 2005 conference in Scottsdale, Arizona. The Service Awards were established to honor, recognize and promote true best practices in customer service & support. Nominations were submitted by field service organizations across North America, and finalists and eventual winners were selected by a panel of distinguished professionals in the field service industry. Diebold won the "Best Service & Support Strategy Implementation" award because of its ability to use strategy and service delivery innovations to meet and exceed the needs of its customers. Diebold technicians service a wide range of customers in diverse markets. Response time to service requests is imperative to ensure equipment availability and customer satisfaction. In addition to many service delivery innovations, Diebold uses ClickSoftware's ClickSchedule solution for optimized scheduling. "ClickSoftware's solution, along with change-management initiatives within our global service organization, helps us optimize the scheduling of our field technicians," said Steve Siciliano, director of technology and services support for Diebold's global service organization. "ClickSoftware played an integral role in helping us develop our resource scheduling and capacity planning solution." In addition to Diebold's capturing the coveted "Best Service & Support Strategy Implementation" award, several other ClickSoftware customers were finalists in other categories. Gaz Metropolitain Plus was a finalist in the "Seamless Technology Implementation and Deployment to Increase Service & Support Levels" category. Direct Energy was a finalist in the "Most Innovative Approach to Service Delivery" category. And Dave Wilder from Bell Canada was a finalist in the "Service Leader of the Year" category. "It is gratifying to see so many of our customers being honored in this way at Field Service," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "We are excited to be able to play a continual role in their successes, and we heartily congratulate Diebold and the other finalists for the remarkable achievements in field service." About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operating costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for making automatic, efficient and effective decisions across the entire service decision-making chain. It offers reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics that connect all organizational levels and functions. The company is based in Burlington, Mass., and Israel, with offices in Europe and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding future results of operations, visibility into future periods, continued growth and rate of growth, increasing transaction size, greater involvement of channel partners in transactions, and expectations regarding future closing of contracts, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. Achievement of these results by ClickSoftware and its subsidiaries may be affected by many factors, including among others, the following: risks and uncertainties regarding the general economic outlook; the length of or change in the company's sales cycle; the company's ability to identify potential customers and to close sales to potential customers in a timely manner; the company's ability to maintain or increase relationships with strategic partners; the size of transactions the company is able to complete; the ability of the company's professional services group to successfully complete implementations; and the company's ability to compete and the level of competition. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's annual report on Form 10-K for the year ended December 31, 2004 and subsequent filings with the Securities and Exchange Commission. The Company is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Contacts: Laura Wells LEWIS +1-617-454-1107 Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Laura Wells, LEWIS, +1-617-454-1107, . Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273,

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